Customer Service Front Desk

Breanna Muyu

214-***-**** ~ *******@*****.*** ~ Euless,TX

Summary:

Confident, professional, vibrant, energetic, reliable, and personable with customer service and multitasking skills. TABC certified and passionate about hospitality. Skills:

-Upscale Customer Service

-Conflict Resolution

-Multitasking Efficiency

-Team Building

-Problem Solving

-Attention to Detail

-Professional Presentation

-Communication

-Money Handling & POS System

-Hospitality

-Fast Learner

-Problem Solving

Experience

Front Office Manager – Embassy Suites

May 2024 – Present

-Supervise front desk operations, managing guest check-in/check-out and team schedules.

-Train and lead a team of front desk agents to maintain high levels of guest service.

-Monitor guest feedback and implement service improvements.

-Coordinate with housekeeping, engineering, and other departments to ensure smooth operations.

-Handle escalated guest concerns and ensure prompt, satisfactory resolutions. Night Audit – Homewood Suites

Jan 2022 – May 2024

-Handled high-volume guest check-ins with hospitality and charm.

-Trusted to handle sensitive guest issues, often diffusing escalated situations

-Trained in upselling and maintaining luxury service standards.

-Balanced multitasking, scheduling, and guest complaints calmly and professionally.

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