Customer Service Account Manager

Jewel Hemenway

*** ****** **** ****, *** *, Alvin, TX 77511 • 951-***-**** • *************@*****.***

PROFESSIONAL SUMMARY

Motivated individual who has been trained to be a top-level Store Leader and Account Manager. Excellent at setting agendas and creating environments that are both employee-centric and customer-focused. While consistently achieving individual sales goals, efficiently builds customer loyalty and long-term relationships.

Superior organization ability Shipping procedures understanding POS systems knowledge

Data entry Inventory control

Shipping and receiving Customer service-oriented

Policy and procedure enforcement Upselling techniques

Business Administration - Associate of Arts - 2023

College of the Mainland - Texas City, TX

Double Major, second major in Accounting

SKILLS

Human Resource Policies Detail-oriented

Customer-oriented Staff management

Staff training and development Cash register familiarity Personable

Customer service

EDUCATION

WORK HISTORY

Store Manager – March 2024 to present

Western Finance – Galveston, Tx

Managed daily operations of branch, overseeing a team of employees

Developed and implemented strategies to achieve branch sales targets

Led recruitment and training efforts to build a high-performing team

Implemented performance metrics and conducted regular performance evaluations for staff members

Maintained strong relationships with existing clients, ensuring customer satisfaction and repeat business

Identified new business opportunities and developed strategies to expand client base

Collaborated with other departments to ensure seamless coordination of activities across the organization

Managed budget allocation for the branch, optimizing resources while achieving financial targets

Ensured compliance with company policies, industry regulations, and legal requirements at all times

Resolved customer complaints or issues promptly, maintaining a high level of customer satisfaction

Conducted regular meetings with staff members to communicate goals/objectives/expectations

Led a team of sales representatives, providing guidance, training, and support to achieve individual and team targets

Developed and executed branch business plans aligned with company goals/objectives/targets

Assistant Store Manager – January 2023 to January 2024

The Cash Store – League City, Tx/ Dickinson, Tx

Provide exceptional customer service with every existing and potential customer

Educate customers on all product offerings

Process loan applications and make loans

Safeguard and maintain customer records

Make collection calls

Updating databases and filing systems

Booking appointments for potential customers and current customers

Maintain store (i.e cleaning tasks daily)

Typing customer call notes to keep all employees up to date on customer account status

Processing payments in person and over the phone, for refinances and regular payments

Dealing with correspondence and phone calls

Liaising with coworkers, clients and suppliers.

Store Leader - December, 2020 to January 2023

GameStop - Kemah, TX

Developed relationships with team members in order to encourage a good work environment

Adhered to established merchandising guidelines

Customers were notified of upcoming sales events and promotions.

Developed customer relationships in order to increase the likelihood of repeat business.

Dealt with all customer service issues courteously and in accordance with company policies.

Answered product questions using up-to-date sales and store promotions information.

Trained new hires on procedures to better serve customers.

Managed scheduling for all staff

Delegated daily tasks to ensure completion in an efficient and timely manner

Assisted with general store maintenance to ensure that the environment remained clean and presentable at all times.

Recognized and rewarded outstanding work performance to foster a positive and collaborative customer service culture.

Mentored employees to help them improve their skills and become top performers on the job.

Communicate information and ideas to all personnel in a clear and concise manner

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