Client Relationship Quality Control
Resume:
A Flora (Uiras) Van
Staden
EXPERIENCE
Windhoek Namibia
********@*****.***
SUMMARY
Highly-motivated employee with
desire to take on new challenges.
Strong work ethic, adaptability and
exceptional interpersonal skills.
Adept at working effectively
unsupervised and quickly
mastering new skills.
SKILLS
• SOFT SKILLS
• Resilient
• Networking
• Bank products
• Interpersonal skills
• Well organized & Flexible
• Able to work under pressure
• Client Relationship Building
• HARD Skills
• Administration
• Computer skills
May 2024 – Current
Ministry of Home Affairs, Immigration, Safety and Security. Administrator – Windhoek, Namibia
• Analyze and Verify ID application for further processing.
• Issuing ID documents and duplicates.
• Considered of applications for alterations of particulars on the system.
• Receive ID applications from all Regional and Sub-Regional offices for processing.
• Register and classify fingerprints on the ID application forms.
• Captured the demographic data provided on the application forms.
• Quality control and dispatch identity documents to various Regional and Sub-Regional Offices.
• Scanned imported images, thumb prints and signatures at scanning stations.
June 2013 - November 2020
Business Banking Service Consultant Nedbank Namibia Limited Walvis Bay, Namibia
• Achieved top performance by strategically increased monthly sales by 80% by upselling and cross selling products to maximize profitability.
• Analyzed, Prepared and processed approved loan applications, reviews, prepared facility letters, liaise with insurance companies with regards to cancellation of banks cession, etc.
• Provided excellent customer service to customers by answering inquiries and resolving complaints.
• Performed administrative tasks such as filing paperwork, updating databases and generating reports.
• Performed account maintenance activities such as opening, closing, and transferring accounts.
• Processed loan applications and assisted with mortgage closings.
• Assisted customers in understanding the features of various banking products and services.
EDUCATION AND TRAINING
February 2021
SAGE VIP Premier Basic Payroll Software Training Accounting/Payroll
Sage Pastel Accounting Certified Training Centre, Windhoek October 2016
BBA Business Administration
Namibia University of Science and Technology, Windhoek April 2008
Some College (No Degree) Accounting Technology and Bookkeeping Academy of Learning Computer Career College, Windhoek ACCOMPLISHMENTS
• Top Achiever Award- Best Sales Team 2019
• Consistently maintained high customer satisfaction ratings.
• Developed relationships with 100+ new clients and typically exceeded sales goals by 80%.
• Created highly effective new program that significantly impacted efficiency and improved operations.
• Promoted from Liaison Officer to Business Banking Consultant in less than 12 months.
INTERESTS
• INTERESTSHOBBIES
• Traveling
• Baking cake
• Reading inspiring books and Novels
• Listening to music and dancing
LANGUAGES
English:
Advanced
C1 Afrikaans: C2
Proficient
REFERENCES
Mr Kassie Lofty-Eaton
(Former) Relationship Manager CIB (Coast)
Mr Shawn Seboa
Head of Transactional Banking(Nedbank Namibia ltd)
Ms Helga De Villiers
Team Leader (Nedbank Namibia Ltd)
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