Customer Service Medical Assistant

Tynisha Williams

**********@*****.*** 504-***-**** Covington, GA

SUMMARY

Seasoned professional with 14 years of diverse experience in healthcare support, executive administration, and customer service. Proficient in medical assistance, office management, and providing exceptional patient and client care. Seeking a role as an Applicant Program Services Specialist, bringing expertise in records management, scheduling, and efficient operational support.

WORK EXPERIENCE

Home Health Fort Worth Texas

Caregiver Jan 2023 - Jul 2024

• Delivered personalized care to enhance the well-being of elderly and disabled individuals, including support with daily activities and responsible medication administration. Challenge Manufacturing Plant 10

Production Operator Mar 2023 - Aug 2023

• Operated production machinery to manufacture parts in alignment with technical prints and specifications, ensuring adherence to production schedules and quality standards.

• Conducted precise measurement of finished parts to guarantee compliance with functional, quality, and aesthetic specifications.

• Executed additional duties as assigned, contributing to the seamless operation of the production line. Bayou Royalty Transport, LLC

Executive Secretary Feb 2008 - 2020

• Managed records and office supply inventory, ensuring efficient operations and adherence to company protocols.

• Coordinated travel arrangements and work schedules for dispatchers, optimizing resource allocation and workflow.

• Assisted in maintaining punctual delivery schedules, contributing to the seamless execution of company operations. Doctors After Hours Urgent Care Metairie, Louisiana Medical Assistant May 2018 - Aug 2020

• Documented patient medical histories and managed appointment scheduling, contributing to the maintenance of organized patient flow.

• Assisted with medical examinations and managed the preparation, cleanliness, and upkeep of treatment rooms and medical instruments.

• Handled accounts receivable and payable, maintained financial records, and ensured accurate updating and filing of medical records and insurance reports.

The Smile Shop New Orleans, Louisiana

Dental Assistant/Receptionist Apr 2014 - May 2018

• Managed administrative tasks, including ordering supplies and optimizing supplier contracts, while maintaining proficiency in MS Office applications to support office operations.

• Prepared and comforted patients for dental procedures, ensuring the readiness of instruments, equipment, and materials; adhered to sterilization protocols to maintain a safe environment.

• Assisted dentists during procedures using 4-handed dentistry techniques and provided patients with oral hygiene and post-operative care instructions.

Walgreens New Orleans, Louisiana

Manager Nov 2013 - Jun 2016

• Managed cash operations, including handling customer refunds, processing order voids, and maintaining accurate change levels for registers.

• Delivered exceptional customer service, resolving issues and providing product assistance to enhance customer satisfaction.

• Supported inventory management by overseeing order processes, receiving deliveries, and maintaining accurate stock levels and product displays.

• Assisted with store administration, including bookkeeping tasks and ensuring compliance with regulatory requirements for controlled products.

EDUCATION

Eastern College of Health Vocations, University

Certified Medical Assistant, Patient Care, Pharmacology, Medical insurance, Bookkeeping, Cardiopulmonary, Electrocardiography, Laboratory procedures, Endocrinology, Reproduction, Medical Law and Ethics Elmwood, Louisiana

2018

Devry University

Certified Medical Billing and Coding, Standardize classification to code patients medical and treatment histories for insurance billing. Key coursework: Medical Terminology, Fundamental Human Anatomy & Physiology w/lab, Pathopharmacology, Intro Health & Info System

Chicago, IL

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