Admin Assist, Front Desk, Customer Service Receptionist, Special Accts

Reba Otto

**** *** ***** ***. * *** Murfreesboro, TN 37129

Cell: 615-***-**** ~ Email: ********@*****.***

Seeking and engaging in an organizationally focused role.

Multifaceted Professional with strong interpersonal skills, excellent multi-tasking ability, able to manage customer complaints in a timely and courteous manner and diligently provides a high level of commitment to ensure positive experiences and achieve optimal results.

PROFESSIONAL EXPERIENCE

Total Group Nashville, TN 2021 - Present

FRONT DESK RECEPTIONIST / ADMINSTRATIVE ASSISTANT

Serve as first point of contact for customers, vendors, and guests, while assisting with all other department needs.

Greet guests as they enter the building.

Answer and distribute incoming calls.

Organize and distribute incoming mail and packages.

Assist with dispatch tickets and invoicing.

Assist with Construction Accounting bills.

Create purchase orders (POs) as needed.

Order and update employees Cell phone data and keep records in system.

Responsible for ordering all office supplies and keeping records on a spread sheet of each month’s Purchase Order numbers.

Maintain and contact the Vending Machine vendor to make sure it stays stocked for the breakroom.

Restock the coffee, check the refrigerator and clean it out once a month to make sure the breakroom is clean.

Organized all company functions for 80-100 people.

First Bank Franklin, TN 2021 - 2021

COLLATERAL AND IMAGING SPECIALIST

Received loan and collateral documents from Clients, attorneys, and business partners to be prepped and scanned into appropriate imaging repositories. Identify collateral documents that need to be sent for recording, lien perfection and safekeeping.

Responsible for overseeing Collateral Vault operation.

Assisted with Management reports and working Special Projects.

Trained new employees.

Randstad Lebanon, TN 2020 - 2021

STAFFING MANAGER / RECRUITER

Maintain the day-to-day Staffing operations for a Branch that is expanding and growing.

Build strong relationships with hiring managers and create a business partnership.

Identify prospects that will be in a stronger position when they are doing business with Randstad.

Listen to diagnose the workforce gaps that are limiting a client’s potential (a lot of phone calls)

Negotiate pricing to ensure maximum return on quality solutions.

Effectively recruit, interview, coach, and retain talent.

Market talent to make certain they land the right job.

Use a combination of tech and touch approaches that require exceptional documentation.

Offer innovative and creative employment solutions and Provide services that consistently delight clients and talent.

APL/CMA CGM Group Nashville, TN 2017 - 2020

CUSTOMER SERVICE REPRESENTATIVE

Under general supervision, responsible for performing general customer service work.

Inbound and Outbound calls Domestic and International Customers.

Provide daily status updates for customers with detailed contracts regarding custom clearance information.

Work with the cashier department.

Create quotes for demurrage, per diem charges and documentation for inbound cargo.

Negotiated Contracts with complex tariffs for US and Canadian customers on vessel, train, and truck deliveries.

JPW Industries LaVergne, TN 2003 - 2017

SENIOR CUSTOMER RELATIONS REPRESENTATIVE / MASTER COORDINATOR

Guided all representatives in the execution of assigned tasks and ensure that their services are of maximum satisfaction to customers.

Manage and update all information on customer accounts in SAP: address, phone numbers, billing, shipping, representative codes, freight codes.

Incoming call Inquires: products purchased on parts, warranty issues, take orders, stock status, delivery dates, back-orders, and shipping status quotes. Process credit card payments and calls from consumers, returns, price and availability, cancellations of orders, assist with portal orders and help customers with the website. Make outbound calls to research with other departments to get orders out and help customers with website orders.

BASH Hammer Tech: manage and enter all warranty orders from distributors and consumers on hammers purchased.

Assist Tech Support: warranty replacement orders, motor replacement tags and motor orders through E-flow forms, monthly report on motors to Taiwan and China.

EDUCATION

Glencliff High School Major - General Business

Excel Business College Major – Secretarial Skill

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