Office Manager Customer Service
Resume:
Misty Sims
Lawrenceville, GA *****
************@*****.***
EXPERIENCE
Garrison Insurance Group
Service Administration/Sales
August 2020- August 2022 (Took Personal Leave of Absence)
● Service policies and customer needs
● Write new personal and commercial business
● Maintain customer accounts through payments and
endorsements and any other changes/concerns
● With associates working remotely handle walk-in/in person needs and requirements
● Sales quota able to be maintained monthly, even though not required
● Brought in new sales opportunities to agency (i.e., supplemental benefits, licensing in other states, assisted sales team with writing new commercial business and bonds)
● Writing all business lines for contractors, HOA/condo associates, small business, trucking, Agriculture
● LOB including Workers Comp, General Liability, Umbrella, D&O, Crime, Garage, Commercial Auto, Property etc.
● Placed business with AMWINS, Ryan Specialty, Progressive, Travelers, Auto Owners, Berkshire, Burns & Wilcox, McGowan, CNA, SIU
● Managed accounts ranging from 5K to 200K
State Farm Adam Agnos Agency, Lawrenceville, GA — Office Manager/Lead Sales Producer
April 2017 - January 2020
● Having and maintaining the highest sales among sales team
● Managed the office through training new associates and problem solving
● Handled all service for current book of business
● Reaching and exceeding Life Insurance goals on a monthly/quarterly basis regarding premium and application count
● Worked closely with Agency Owner regarding daily operations and goals
Allstate Christy Kilpatrick Agency, Lawrenceville, GA - Assistant Sales Producer
August 2012 - March 2017
● Marketing to new personal and commercial prospects to increase sales
● Managed the Empire Today and US Installation Group commercial accounts nationwide (which led us to write a contract between Allstate and Empire at the corporate level
● Customer service, billing and changes to customer policies Good Shepherd Pre-School, Lilburn GA - Lead Teacher August 2010 - August 2012
● State Certified Teacher
● Instructed 18 month to 3-year-old classes
EDUCATION
Dacula High School, Dacula GA — General Studies
August 1991 - June 1995
● General Studies
● 3.3 GPA
Licenses/Skills/Organizations
● Life and Health License
● Property and Casualty License
● Skilled in Microsoft Office applications
● Clear and detailed Customer Service and Communication skills
● Understanding agency management systems: E-Agent, Salesforce, EZ lynx, AMS 360
● Ability to work with many carriers and their different platforms
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