Customer Service Security Officer

La'Kendray Rivera-Burks

************@*****.*** 470-***-**** Marietta, GA

https://www.linkedin.com/in/la’kendray-rivera-burks-206b24359/ Summary

Customer service professional with 13 years of experience seeking a CSR role. Proven track record in managing daily operations and enhancing customer satisfaction at Regus, complemented by strong communication and problem-solving skills. Demonstrated ability to foster client-centric environments and deliver exceptional service in both in-person and telephonic interactions. Work Experience

Regus

Community Associate/Manager Dunwoody, GA May 2021 - Mar 2025

• Oversaw daily operations of a busy business center, delivering high-quality customer service to drive client satisfaction and retention.

• Managed scheduling, inventory, and administrative processes to maintain smooth and efficient operations.

• Proficiently utilized MS Office and IT equipment to support business functions and resolve technical issues.

• Coordinated the setup and organization of professional and social events, ensuring spaces were client-ready and welcoming.

• Moderated online community platforms to promote a positive, inclusive, and engaging environment.

• Conducted structured training sessions to support team development and enhance service delivery. Allied Universal

Security Officer Kennesaw, GA Sep 2019 - Sep 2024

• Monitored premises and access control points to ensure the safety and security of client property, personnel, and visitors.

• Performed regular foot patrols to maintain a visible security presence and deter unauthorized or suspicious activity.

• Enforced site-specific rules, regulations, and protocols to protect equipment, safeguard sensitive information, and maintain order.

Lane Bryant

Sales Associate East Point, GA Feb 2019 - Jan 2023

• Supported loss prevention efforts and performed administrative tasks to streamline daily store operations.

• Provided exceptional customer service both in-store and over the phone, creating a positive and inclusive shopping experience.

• Consistently exceeded sales targets through strong product knowledge, personalized service, and effective upselling techniques.

Honda

Inventory Associate Alpharetta, GA Oct 2018 - Sep 2024

• Managed inventory levels by tracking, receiving, and organizing automotive parts and products to ensure accurate stock control.

• Conducted regular audits and reconciliations to maintain data integrity in inventory management systems.

• Coordinated with procurement, service, and sales departments to ensure timely availability of parts and minimize delays.

• Utilized inventory software and MS Office tools to generate reports, monitor stock trends, and support operational decisions.

• Maintained clean, organized storage areas in compliance with safety standards and company procedures. Brumby Elementary

Monitor Marietta, GA Aug 2018 - Apr 2019

• Ensured a clean and sanitary dining environment by thoroughly cleaning and sanitizing cafeteria tables in compliance with health and safety standards.

• Coordinated smooth transitions between lunch periods, assisting students and managing class dismissals to maintain an organized and efficient dining schedule.

• Built positive relationships with students and faculty through professional, supportive, and respectful interactions.

Delaware North Sportservice SunTrust Park

Vendor Commissary Lead (Seasonal) Atlanta,GA Apr 2017 - Jan 2021

• Managed stand inventory and setup, ensuring timely replenishment and minimizing product shortages for seamless game-day operations.

• Collaborated with Stand Leaders to monitor stock levels and support efficient restocking, reducing waste and improving service continuity.

• Maintained a clean, organized, and visually appealing work area in line with company standards for presentation and food safety.

Old Navy

Customer Service Assistant Marietta, GA Oct 2015 - Nov 2019

• Provided administrative support to both supervisory and front-line staff, helping improve team efficiency and day-to-day operations.

• Delivered comprehensive customer service by accurately gathering information and resolving inquiries in a timely, professional manner.

• Managed in-person and phone interactions with professionalism, while also performing efficient and accurate cashiering duties to enhance the customer experience. Verb Star Media

Production Assistant (Part-Time) Atlanta, GA Aug 2012 - Jun 2014

• Conducted research and managed information requests, ensuring the precise procurement of office supplies and maintaining organized records.

• Oversaw document control by filing, retrieving, and organizing reports and correspondence, enhancing workflow efficiency.

• Supported on-set operations by implementing crowd control, securing filming locations, and facilitating communication and material distribution.

Education

Joseph Wheeler High School

Diploma Marietta, GA

Certifications

Fundamentals of Machine Learning and Artificial Intelligence Coursera 2025 Skills

Microsoft Word, Excel, PowerPoint, Outlook 365, Data Entry, Problem Solving, Communication, Customer Service, Problem-Solving, Multitasking, Conflict Resolution, Time Management

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