Data Entry Case Management

Ashorina Awrahim

224-***-****

**************@*****.***

Des Plaines, IL

LinkedIn: https://www.linkedin.com/in/ashorina-awrahim-675583260 Professional Summary

Highly motivated and multilingual professional with over 9 years of experience in office administration, HR coordination, and social protection services, including direct work with international organizations such as UNHCR, MSF, and SWEDO. Proven ability to manage sensitive case referrals, coordinate teams, maintain databases, and deliver efficient office support in fast-paced, people-focused environments. Seeking to bring my administrative and humanitarian expertise into a U.S. healthcare or medical office setting. Key Skills

- Office & HR Administration

- Patient and Client Support

- Case Management & Referrals

- Microsoft Office (Excel, Word, PowerPoint)

- Data Entry & Record Keeping

- Conflict Resolution & Communication

- Help Desk & Scheduling Systems

- Coordination & Team Leadership

- Fluent in Assyrian, Arabic, English, Kurdish

Professional Experience

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SWEDO Duhok, Iraq

Complaints & Feedback Monitor (Jan 2022 Dec 2022)

- Operated a feedback and complaints system for refugees and IDPs.

- Logged and referred sensitive protection cases including GBV/SGBV.

- Prepared monthly protection reports and managed service maps across 15 camps.

- Collaborated with community leaders and humanitarian partners. Kurdistan Save the Children Duhok, Iraq

Registration Assistant / Protection Team Leader (Jan 2021 Dec 2021)

- Supervised a protection team supporting child welfare and case management.

- Participated in child protection committee meetings with local authorities.

- Handled sensitive cases (GBV, abuse) and ensured proper referrals and documentation.

- Oversaw data encoding and reporting to comply with KSC/ILO standards. UNHCR Duhok, Iraq

Registration Support Assistant (Oct 2020 Dec 2020)

- Conducted registration interviews and data entry for asylum seekers and refugees.

- Responded to inquiries and supported individuals in accessing services.

- Referred high-need individuals to protection services and collaborated with case workers. Mdecins Sans Frontires (MSF) Duhok, Iraq

HR & Admin Officer (Oct 2016 Sept 2020)

- Managed staff records, recruitment, contracts, and payroll data.

- Prepared monthly HR reports and organized team training sessions.

- Collaborated with legal staff for international employee documentation. Page 2

- Used HR software (Homere) and supported compliance and reporting needs. Education

Bachelor of Political Science, Duhok University, Iraq (2012 2016)

- Specialized in international relations, civil society structures, human rights, and policy. Certifications & Training

- First Aid Training General Health Directorate (2016)

- IELTS Certification (2017)

- HR Training MSF (2018)

- Team Management MSF (2019)

- Monitoring & Reporting UNICEF (2021)

- PSEA: Prevention of Sexual Exploitation & Abuse UNHCR (2022)

- Beneficiary Feedback Mechanisms SWEDO (2022)

- Fraud & Corruption Awareness UNHCR (2022)

Languages

- Assyrian Fluent

- Arabic Fluent

- English Fluent

- Kurdish Fluent

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