Real Estate Office Manager

RESUME

Cynthia W. Lewis

SSN: XXX-XX-****

*** ******* ******

Davis, NC 28524

Cell Phone: 252-***-****

Citizenship: United States

E-mail Address: **********@*****.***

EXPERIENCE:

MICHAEL LINCOLN, PA

PO Box 4130

Emerald Isle, NC 28594

Real Estate Paralegal

05/01/2015 - 11/01/2022

As real estate paralegal, perform all aspects of closing documents necessary to transfer property from grantor to grantee. Perform cash and loan closings working with clients, realtors, and lenders to finalize transactions in timely manner while maintaining effective communication between all interested parties.

CRYSTAL BLUFFS REHABILITATION AND HEALTHCARE CENTER

4010 Bridges Street Extension

Morehead City, NC 28557

Administrator: Jennifer Salter

09/01/2011 – 02/01/2015

Director of Community Relations/Admissions

02/01/2015 – 12/04/19

Business Office Manager

As admissions and community relations director, responsible for creating and maintaining positive, caring, and committed relationships with the community at large and residents, family, and staff on a personal level; review all incoming referrals from facilities statewide, determine eligibility, and act as liaison for facility for all admissions including rehab and long term care residents; complete all admission documentation for facility and follow up as needed; complete tours on demand or by appointment; maintain census records regarding room availability and discharges; conduct care team tours and reports for facility; respond to website inquiries regarding possible placement for potential residents; provide representation for facility at community functions.

Promoted to Business Office Manager on 02/01/2015

As Business Office Manager, responsible for day to day operations of business office including accounts receivable, collections, and all billing of electronic and paper claims to insurance companies, individuals, etc. Process new admissions, set up new accounts in AHT, manage resident trust accounts, balance trust and operations accounts, maintain petty cash, and provide assistance to residents and family members regarding insurance, public assistance, and long term care.

SNUG HARBOR ON NELSON BAY

272 Highway 70

Sea Level, NC 28577

Executive Director: Pat Ausband

05/2010 – 08/31/2011

Director of Social Services/Admissions

As social service director, responsible for the oversight and implementation of resources for the purpose of meeting the physical, emotional, and social needs of residents and/or clients; provide care directly to residents, meeting with them individually to assess their situations and create individualized plans; find solutions to issues concerning the resident, family, and facility; assist residents in processing forms or applications to obtain outside services such as Social Security or any other service the resident may be eligible for; establish and maintain contact with family members; compliance with all state and federal regulations; function as admission director for both rehabilitation and long term residents including potential resident/family tours, paperwork, and the physical move of new or existing residents.

CARTERET COUNTY DEPT. OF SOCIAL SERVICES

210 Craven Street

Beaufort, NC 28516

Supervisor: Crystal Rice

10/2009 – 05/2010

Social Worker – Investigation, Assessment, and Treatment

Transferred from Medicaid Unit in 10/2009. Investigates child neglect and abuse reports received by Carteret County DSS. Conducted home investigations, assessments, and treatment recommendations to families who are reported to the agency. While at the home, safety assessments are completed as well as family plans to service particular needs of the family. Developing and maintaining rapport with the family is major determination in successful outcomes. Caseload work involves preparation of proper forms, dictation, maintenance of files, collateral contacts both professional and family oriented, facilitating team meetings, court appearances, and organizational skills are a must.

CARTERET COUNTY DEPT. OF SOCIAL SERVICES

210 Craven Street

Beaufort, NC 28516

Supervisor: Paula Taylor

02/2007 – 09/2009

Income Maintenance Caseworker II

Caseworker for the Family and Children’s Medicaid Unit; gathers data concerning family, health, and financial standing; reviews family sources of income and other financial resources and computes budgets; enters applications, dispositions, deductibles met, and other changes into computer; reviews application and declaration forms and verifies this information through telephone calls and correspondence with local representatives, business representative, neighbors, etc.

STRICKLIN LAW FIRM

448 Westbrooke Shopping Center

Havelock, NC 28532

Supervisor: Bobby J. Stricklin, Esquire

05/2005 – 02/2007

Real Estate Paralegal/Receptionist

Perform numerous tasks associated with daily functioning of a real estate law firm including answering phones, scheduling client appointments, addressing client requests and concerns; preparing documentation for property title search requests via internet research for current ownership, legal descriptions, and current title insurance; prepare mortgage closing packages for disbursement by reproduction through the use of Ricoh Aficio 450 and Ricoh FT 5535 machines; obtain funding and authorization by Brother Business Class Intellifax 4750E; work regularly with Microsoft Word and WordPerfect to compile, type, revise, edit, print and store legal documentation such as deeds, deeds of trust, and special powers of attorney; deposit, disburse, and balance monetary funds associated with real estate contracts and closings; proofread legal documents to be recorded at Register of Deeds in various counties in North Carolina.

FULL-TIME STUDENT AT CARTERET COMMUNITY COLLEGE

05/2004 – 05/2005

SUN JOURNAL

3200 Wellons Blvd.

New Bern, NC 28560

Supervisor: Ken Dempsey

Receptionist/Customer Service Contact Representative

09/2002 – 05/2004

Promoted positive customer relationships with current subscribers and initiated new customer contacts through current client base and hospitality organizations in surrounding communities; resolved customer complaints concerning billing, delivery, errors, delays, and normal processing times; initiated actions to resolve discrepancies and adjusted company records that were incomplete or inapplicable to the situation; responsible for computer printing of renewal notices, daily activity reports, and carrier delivery instructions; maintained client profile and delivery complaints by writing necessary correspondence and narrative reports of contacts.

TIME FINANCING SERVICE

5268 Highway 70

Morehead City, NC 28557

Supervisor: Ivy Cunningham

07/2001 – 09/2002

Collector

Eliminated delinquent accounts through soft collection via phone contact, home visitations, and revised payment options by dispersing information to clients on their rights and obligations under the law; filed legal suits through small claims court in Carteret, Craven, and Onslow Counties; prepared documentation associated with filing legal claims, presented claims at scheduled court dates, obtained judgments, and followed through with repossessions if necessary; applied legal provisions and administrative practices to specific cases.

CHRISTMAS BY THE SEA

Hwy 58

Pine Knoll Shores, NC 28512

Supervisor: Linda Harrington

05/1999 – 07/2001

Manager

Bought from vendors and sold to customers a wide assortment of merchandise including gift and gardening as well as Christmas; maintained employee and vendor accounts, inventory control, marketing through advertising and sale promotions, store displays, day-end reconciliation, bank

accounts and customer and employee relations.

EDUCATION:

Mount Olive University, New Bern, NC

BS in Management and Organizational Development

3.82 out of 4.0 GPA

Graduated Magna Cum Laude

Carteret Community College, Morehead City, NC

AAS in Paralegal Technology, 2006

3.91 out of 4.0 GPA

President’s List

Who’s Who Among Community College Students

East Carteret High School, 1977, H.S. Diploma

Business Administration Award

Top 10% of Class

PROFESSIONAL TRAINING:

Carteret Community College

Medical Office Clerk Program

Certificate, 2004

Notary Public

Carteret County, North Carolina

Expiration Date: 3/2/2020

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