Operations Manager Data Entry

Jessica Griffin

Alpharetta, GA 678-***-**** ********.******@*****.*** www.linkedin.com/in/jessicagriffin1/ Professional Summary

Versatile and tech-savvy Customer Experience Specialist with 10+ years of success in delivering exceptional service across remote, administrative, and customer-facing roles. Passionate about helping clients find the right solutions and ensuring satisfaction throughout the customer journey. Experienced in managing product inquiries, resolving order issues, and supporting sales operations. Recognized for a placid, professional communication style, strong follow-through, and a talent for improving customer engagement and retention. Key Achievements

• Techniques for customer service & support that were incorporated into employee Training

• Handled 100+ inbound/outbound calls daily with Coyote Logistics; used as a model for training due to exceptional call handling

• Managed customer accounts and resolved service issues for 19 home inspection companies remotely

• Tracked orders, verified fulfillment, and communicated with clients on order progress at Spartan Epoxies

• Scheduled and coordinated service appointments, ensured vendor coordination, and processed payments for real estate clients

• Increased subscription engagement by curating personalized community-focused newsletters at Patch Media

• Created email marketing, newsletters, and social media content that aligned with brand voice and tone

• Wrote curriculum and content for continuing education courses in real estate Professional Experience Overview

- Remote Sales Coordinator – Spartan Epoxies (2024–Present)

- Remote Operations Manager – United We Stand Property Inspections (2018–Present)

- Freelance Writer/Content Curator – Patch Media Group (2022–2023)

- Client Care Coordinator – Inspector Call Center (2018)

- Front Office Coordinator & Vendor Specialist – RE/MAX Around Atlanta (2018–2019)

- Medical Office Support & Customer Service – Various Employers (2010–2017)

- Logistics Support/Remote Dispatcher – Coyote Logistics (2013–2014) Education

- Medical Office Administration Certification – Sanford Brown Institute, Atlanta, GA (2009)

- High School Diploma – North Springs High School, Atlanta, GA (2006) Page 2

Skills & Abilities

· Customer Support (Phone, Chat, Email)

· CRM Tools (PipeDrive, Salesforce, ISN, Microsoft Dynamics)

· Excellent interpersonal and communication skills

· Conflict Resolution & Service Recovery

· Social Media Messaging & Brand Voice

· Administrative & Vendor Support

· Poised under pressure

· Sales & Product Inquiry Handling

· Appointment Scheduling & Coordination

· Order Management & Fulfillment Support

· Remote Team Collaboration

· Payment Processing & Invoicing

Activities and Interests

Theater, poetry, art history, community outreach, gardening, travel

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