Scrum Master Product Owner

Christopher Parsons

Charleston, SC, 843-***-**** **.*******@*****.*** www.linkedin.com/in/christopher-parsons-csm-a-csm-1a755b56/

Relator Responsibility Deliberative Ideation Intellection

CAREER SUMMARY

Certified Scrum Master, SAFe 6 Agilist, and PMP-Agile professional with 30 years of leadership in evolving tech environments. Most recently led Agile delivery and modernization efforts for the Veterans Administration at Booz Allen Hamilton. Skilled in Product Ownership, Scrum facilitation, stakeholder alignment, and system decommissioning.

Backed by two decades of frontline leadership at Verizon and Sprint, blending service, strategy, and execution.

Now focused on Product Ownership and Scrum Master roles, with a growth mindset toward data and digital tools.

CORE COMPETENCIES

People: Leadership Development, Agile & Scrum Coaching, Peer Coaching & Mentorship, Cross-Functional Collaboration, and Customer Relationship Management, Stakeholder Engagement.

Project Management: Scrum, Agile, and P.M.P., Planning and Execution, Budget Management, Follow Through, Data Analysis & Reporting, Documentation

EXPERIENCE

Program Coordinator / Scrum Product Owner / Scrum Master

Booz Allen Hamilton – Veterans Administration, Compensation & Pension Awards Remote 2023–2025

Led Agile delivery teams supporting software development and software solutions initiatives within the Veterans Administration’s Compensation & Pension Awards environment now serving 5.5 Million Veterans. Guided both seasoned and newly formed teams through system modernization efforts—balancing daily execution with long-term decommissioning strategies. Served as both Scrum Product Owner and later Scrum Master, translating stakeholder needs into deliverables that met compliance, usability, and modernization goals.

Product Owner for 2 new Scrum teams. Delivered 4 Key Components to the V.A. Veterans Benefits Mgmt System over 2 years and helping decommission an older system saving the V.A. over 1 Million dollars in annual operating cost.

Directed backlog management, road map planning, and sprint execution aligned with stakeholder (V.A.)value and strategic outcomes

Led as Scrum Master for 2 Solutions Teams -1 established and 1 newly created; supporting federal software transformation initiatives. The teams created a road map for decommissioning a critical legacy system and integrating functionality into the modern Veterans Benefits Management System.

Facilitated sprint ceremonies, team coaching, and process improvements within high-regulation, audit-ready environments. On boarded and set up new team members on key systems.

Acted as Direct Key Liaison between the Stakeholder (V.A.) business needs and technical teams, ensuring value delivery in every iteration.

Business & Consumer Sales and Support - Cellular

Verizon Wireless – North Charleston, SC 2009–2023

Served as a trusted front-line expert for both business and consumer clients over a 14-year tenure in one of the most demanding retail and support environments. Balanced aggressive sales goals with high-touch service—troubleshooting devices, interpreting billing, and providing product education that created long-term customer loyalty. Known for peer coaching, composure under pressure, and the ability to resolve problems others couldn't. Key-holder, Team Leader, Peer Coach, Technologist, SME, Problem Solve

Experienced with the Sales Force Funnel, Apple and Android Technologies.

Consistently met or exceeded sales goals across new lines, upgrades, accessories, and service plans achieving Leaders Club multiple years.

Diagnosed and resolved complex issues across Android, Apple, and billing platforms—often handling escalations and walk-ins.

Led in-store training sessions for both staff and customers on mobile device use, account features, and service plans.

Provided informal peer coaching on soft skills, customer recovery, and navigating Verizon systems and tools

Built strong client relationships leading to repeat business and referrals across both individual and small business accounts

Market Launch, Retail & Field Leadership

Sprint PCS – Charleston, SC 2000–2008

Held multiple advancing roles over 8 years—from launching a new affiliate market to leading 13 corporate retail stores as a District Manager. Drove Sprint’s most successful Affiliate Market Launch nationally, building and leading a temporary SWAT team to support indirect partners, events, and retail activations. Managed full retail life-cycle: opened and operated three corporate stores, trained staff, elevated under performing locations, and ultimately led a 13-store territory to top profitability.

Key member of a greenfield initiative; New Market Launch for Sprint in Columbia, SC. Awarded Highest Affiliate Market Launch in Sprint’s history.

Negotiated, hired, and led a high-performing temporary workforce supporting indirect agents and national chains

Planned and executed marketing efforts and special events—delivering measurable brand and revenue impact

Opened and managed three Sprint corporate stores; successfully turned a C-rated location into an A-store—twice

President's Council three years.

Directed 13-store district as a District Manager, achieving highest profitability in a 100-store regional group

Built a reputation for developing strong teams, exceeding targets, and adapting across operational roles

EDUCATION:

Master of Science in Management – Leadership & Change Management Troy University

Bachelor of Science - Political Science Francis Marion University – Florence, SC

CERTIFICATIONS:

Certified Scrum Master (CSM) • Advanced Certified Scrum Master (A-CSM) • PMP – Project Management Professional • SAFe 6 Agile • A.I.

SKILLS:

Salesforce Miro / Mural Microsoft Office 365 (Excel, Word, Outlook, Teams) Slack Jira & Confluence SharePoint Apple iOS & Android platforms POS Systems CRM Tools.

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