Customer Service Business Partner

LORETTA TOLLIVER

317-***-**** ************@*****.*** LinkedIn

Summary:

Professional with over 10 years of building business partner relationships and customer service experience. Looking to translate strong soft skills into career coaching, growing and building small businesses using the power of social media and Stream Yard. Currently participating in a program sponsored by META to be a Certified Community Manager by Fall 2023. Skills & Highlight

● UX/UI Designer

● Salesforce Trailblazer currently with 40 badges 1 super badge Professional Experience

Work Based Learning (WBL) Coordinator

Crossing School of Business and Entrepreneurship

Region - (Madison County, Indianapolis, Mooresville) December 2014 to September 2022

● Improved seamless process for our business partners, education partners and community organizations to provide students with real world work experiences

● Achieved high level of customer service to internal and external customers

● Coordinate, coach and track process of WBL participants, employers and partners throughout the learning opportunity

● Develop new business employer work sites throughout Marion & Madison counties Lead Training Supervisor/ PACE- AT&T Vendor

Teleservices Direct – Anderson, IN

December 2011- June 2014

● Trainer/Special Project Manager

● Development

● Assessment & Support

● Coaching/Mentoring

Education

Salesforce and Deloitte Pathfinder Program

Administrator Certification (Spring 2021)

● Salesforce and Deloitte joint program to build Salesforce Administrator and business soft skills ● Completed 40 Badges and 1 Super Badge, achieved Trailhead Mountaineer rank

● Advanced technical skills include: Data management (incl. data modeling, security and data access), automation using workflow rules and process builder, and reports / dashboards Eleven Fifty Academy

● UX/UI (Fall 2020)

Madison County Leadership Academy (Spring 2020)

● This program identified community nominated candidates to enhance their focus on building specific skills in visioning, collaboration, consensus building, teamwork, and community awareness and action. I.U.P.U.I (Indianapolis, IN) (Sep 2007)

Project Management - Continuing Education

● Relevant coursework: Database Design and Development, Web Design, Data Management, Structured Query, Hardware and Software Support, Computing Logic

For illustrative purposes only

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