Customer Service Territory Manager
Resume:
Christi Morgan
Office Administrator
Owasso, OK *4055
**********@*****.***
Work Experience
Territory Manager
Reach - Owasso, OK
March 2021 to April 2022
Territory Manager on a Dedicated team for Reach/Acosta in 38 Walmart stores in the Tulsa area. Provide sales, marketing, display set up. Check skus, stock, correct inventory with store personnel. Brand Ambassador
ASPIRE Brands - Tulsa, OK
March 2021 to September 2021
Part time brand ambassador for ASPIRE energy drinks. Passed out beverages, gave sales pitch including health of product. Encouraged people to purchase.
United States Census Taker
UNITED STATES CENSUS BURUEAU - Tulsa, OK
April 2020 to August 2020
Door to door on specified route asking census questions and entering information on government cellular phone. Left notice if no answer.
Retail Sales Representative
Mars Wrigley Confectionery - Tulsa, OK
February 2015 to July 2019
Sales and merchandising in grocery stores, including placing POS materials, setting displays, maintaining distribution and selling in new items as well as rotating, tagging, following planograms. Direct communication with store managers.
Office Administrator
Servant Medical Imaging
2010 to 2012
Verified patient insurance qualifications and authorizations; claim and billing processing
* Coordinated schedules, created appointments and agendas
* Prepared medical and legal correspondence on behalf of staff and facility
* Supported corporate marketing plan with face-to-face and telephone communication
* Responsible for regulatory requirement compliance including JCAHO accreditation and HIPAA Office Manager
Enhanced Communications Group
2003 to 2008
Liaison between senior management, customer service staff and clients
* Prioritized tasks/ schedule, coordinated workflow, and monitored procedural compliance
* Assisted with preparation and tracking of annual budget; compiled financial reports
* Maintained organizational assets; procurement and inventory; expense reports; travel
* Administered hiring and training; managed timekeeping/ payroll; maintained personnel records Customer Service Leader
Enhanced Communications Group (ECG) - Bartlesville, OK 2002 to 2003
Technical lead, supervising a staff of eight Customer Service Representatives
* Approved and established new customers; reviewed and approved payment; collections
* Provided training at customer locations; developed key feature operating lists for customers Customer Service Representative
Enhanced Communications Group (ECG) - Bartlesville, OK 2001 to 2002
Conducted sales for multiple product lines; first contact for Key Customer technical support
* Scheduled field service; negotiated with vendors; resolved customer disputes Education
diploma in Business Marketing
Rogers State College and Tulsa Technology Center
High school diploma or GED
Skills
• Time Management
• Sales
• Retail
• Customer Service
• Inventory
• Microsoft Excel
• Sales Experience
• Microsoft Word
• Microsoft Outlook
• Retail Sales
• Merchandising
• Field Service
• Planograms
• Data entry
• Microsoft Office
• Computer literacy
• Data collection
• Product demos
• Administrative experience
• Office manager experience
• Communication skills
• Clerical experience
• Typing
Certifications and Licenses
Driver's License
Food Handler Certification
Assessments
Customer service fit — Highly Proficient
March 2021
Measures the traits that are important for success for customer service roles Full results: Highly Proficient
Real estate — Proficient
January 2021
Matching listings with specifications
Full results: Proficient
Brand ambassador — Familiar
June 2021
Promoting brand awareness and sales
Full results: Familiar
Management & leadership skills: Impact & influence — Familiar April 2022
Choosing the most effective strategy to inspire and influence others to meet business objectives Full results: Familiar
Sales Skills — Proficient
January 2021
Influencing and negotiating with customers.
Full results: Proficient
Work style: Reliability — Familiar
March 2021
Tendency to be dependable and come to work
Full results: Familiar
Customer focus & orientation — Highly Proficient
June 2021
Responding to customer situations with sensitivity Full results: Highly Proficient
Outside sales — Familiar
May 2022
Understanding and responding appropriately in sales scenarios, and performing common sales calculations
Full results: Familiar
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Additional Information
Qualifications:
* Dedicated and technically skilled business professional with a versatile administrative support skill set, developed through my experience in the communications and medical industries
* Thorough knowledge of Microsoft Office applications, including daily use of Word, Excel, PowerPoint and Access; working toward Microsoft Office Specialist designation Key Skills:
* Office Management
* Teambuilding and Supervision
* Staff Development and Training
* Policies and Procedures Manuals
* Report and Document Preparation
* Spreadsheet and Database Creation
* Accounts Payable/ Receivable
* Bookkeeping and Payroll
* Records Management
* Meetings and Event Planning
* Inventory Management
Contact this candidate