Customer Service Accounts Payable

SCOTT BATTLEY

*** ******* ******, **** *****, MI 48060, 810-***-****, *************@*****.***

Professional Experience

Supervisor, Michigan Sugar, Croswell, MI 2024-2025

* Responsible for supervising production and packaging and warehouse employees

* Coordinated shipping and receiving activity

* Management of accounts receivable and accounts payable on a daily basis

* Planned and organized warehouse activity

* Responsible for inventory control

* Coordinated safety classes and demonstrations for all employees

* Gained proficiency with ADP Payroll software

* Ordered supplies for daily production

* Interviewed prospective employees

* Facilitated manager training activities

* Mentored shift leaders

Supervisor, Roadway/Yellow/YRC Freight; Pontiac, Taylor, Warren, MI 1997-2023

* Responsible for comprehensive management of Less Than Truck Load shipping operations

* Planned and dispatched loads in Southeast Michigan, Central Michigan, and the Thumb

* Planned inbound, outbound, and line haul freight schedules

* Provided conflict resolution support to team members and union members

* Specialized in Ross, ADC Systems, and Kronos payroll software

* Fielded customer service calls as well as team member support calls

* Trained supervisors, dock workers, drivers, and support staff

* Facilitated hazardous materials training sessions for all employees

* Coordinated safety classes and demonstrations for all employees

* Provided time responsive navigational support to drivers

* Researched routes to maximize delivery efficiency Manager, McCann Management Co. (McDonalds) St. Johns, MI 1984-1996

* Responsible for day to day operations of a restaurant

* Implemented and documented daily sanitation protocols

* Interviewed, hired, and trained employees and supervisors

* Completed daily financial and inventory records

* Ordered supplies

* Customer service

* Calculated production and financial quotas

* Scheduled employees and supervisors

* Conflict resolution

* Inspected equipment, coordinated maintenance and repair

* Assessed and responded to employee and customer safety issues Additional Experience

Mentored Supervisors Customer Service Scheduling Hazardous Materials Training Payroll Administration Management Experience in a Union Setting Forklift Certified Mechanically Inclined Machinery Repair

Core Competencies

Risk Assessment, Ability to work under pressure, Competent in fast paced environments, Critical thinker, Solution Focused, Ability to Accept Responsibility, Resourceful, Dependable, Positive Attitude, Multitasker, Organized, Committed to Safety, Collaborative Motivational Leadership Style Education

Supervisor Conflict Resolution and Time Management Training, Delta College Supervisor Enrichment Program Training Orientation and Leadership, YRC Freight Management Training Seminars affiliated with McDonald’s University, Grand Rapids High School Diploma awarded 1985, Breckenridge High School, Breckenridge, MI

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