Customer Service Accounts Payable

Tammy Church

Pineville, NC (Remote)

Email: ***********@*****.***

Phone: 704-***-****

Professional Summary

Customer-focused and dependable professional with excellent communication skills and a strong desire to help others. Seeking a full-time remote customer service position where I can apply my problem-solving abilities, empathy, and attention to detail. Comfortable using remote tools and quick to learn new systems.

Professional Experience

Customer Service & Administrative Support

Southminster, Inc – Charlotte, NC March 1996 – May 2025

- Provided outstanding customer service and administrative support in a leading senior living community for nearly three decades

- Cross-trained and worked in multiple departments, including Reception, Accounts Receivable, Accounts Payable, Resident Services, and Transportation

- In Accounts Receivable: Processed payments, tracked billing, and resolved account questions from residents and families

- In Accounts Payable: Handled vendor invoices, tracked expenses, and ensured timely payments

- In Transportation: Scheduled and coordinated resident transportation, maintained trip logs, and ensured safe and timely service

- Served as a first point of contact for residents and visitors—answering phones, greeting guests, and handling service requests with empathy and professionalism

- Maintained organized digital and paper records; used Microsoft Office tools daily (Excel, Word, Outlook)

- Known for strong work ethic, reliability, and the ability to learn new systems and procedures with ease

Skills

- Microsoft Word, Excel & Email

- Phone & in-person customer support

- Cross-departmental coordination

- Scheduling & recordkeeping

- Empathy & conflict resolution

- Strong organizational skills and reliability

Awards & Recognition

- Multiple awards for Perfect Attendance throughout tenure

- Recognized for Outstanding Customer Service

- Honored for 25 Years of Dedicated Service at Southminster, Inc

Education

High School Diploma

McDowell High School, 1977

Vocational Business Courses

Garth Vocational School

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