Customer Service Office Coordinator

Eugene Jun

Irvine, CA 510-***-**** ***********@*****.***

LinkedIn: www.linkedin.com/in/eugene-jun-84a668355 Summary

Versatile professional with a strong background in writing, education, and administrative coordination. Adept at crafting compelling narratives and providing excellent support to teams and clients. Passionate about storytelling, language, and engaging audiences through creative content. Proven ability to adapt to diverse roles, from teaching and tutoring to managing academic records and client relations. Experience

Neptune Society of CA, SCI, Northern CA Office Coordinator 2015-2024

● Provided excellent customer service to internal and external customers; resolved queries to ensure satisfaction

● Provide office support to Sales and Service Teams, including interfacing with families and vendors

● Processed contracts

● Ensure SOX compliance for audits. All logs were maintained with an error rate of less than 5% Hayward Housing Authority Administrative Assistant 2014-2015

● Provided all aspects of customer service including processing of clients

● Provided administrative office support

Alliant International University, San Francisco Registrar 2011-2014

● Registrar for international student affairs

● Ensured the integrity, accuracy, and security of academic records of current and former students; Counseled and advised faculty and students on academic matters, policy, and matters of financial aid

● Processed degree applications and degree postings, responding to degree status inquiries, performed degree audits and conferring w/Academic Affairs

● Organized commencement ceremonies and school events

● International Students and Scholars - Served as a Designated Campus Official (DSO) and an Alternate Responsible Officer (ARO) to federal programs governing the support of international students. Advised international students on employment preparation, timeliness and regulatory requirements

● Served as campus liaison with Associate Director of Financial Aid for federal work study matters

● Served as faculty liaison to students for the Student Evaluation and Review Committee

● Served as liaison between the Student /Academic Support Services on the SF campus and Central Offices in San Diego

Private Tutoring / Sylvan Learning Tutor 2010-2011

● Provided private tutoring on the subjects of English and Language Arts

● Instructed courses for Sylvan Learning, Inc. at Harder Elementary JFK University Registrar’s Assistant 2009-2010

● Aided in student registration and enrollment

● Provide support for campus events such as student orientation, commencement, convocation, alumni events and Presidential Lecture Series

RISE Community School, Aspiranet After School Program Instructor

● Instructed courses in Reading and Math for grades 7-8 2008-2009

FAME Charter School English Teacher, Grades 9-11

● Provided English course instruction for high school students 2006-2007

SFUSD, CVUSD Substitute English Teacher, Grades 9-11-200*-****

● Provided English course instruction and English literacy intervention for high school students for Castro Valley and San Francisco School Districts

Education

U.C. Berkeley, BA Humanities 1990

San Francisco State University, MA English TBD

All coursework complete, pending completion of thesis Teaching Credential

Professional Clear, Single Subject English, CLAD, CBEST, SSAT, PRAXIS Skills

● Microsoft Office Suite

● Jenzebar Systems

● SEVIS trained/registered DSO for international students

● Salesforce

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