Human Resources Acute Care
Resume:
EXPERIENCE
Jackson Health System
Jackson West Medical Center/Ambulatory Services Division
Miami, Florida 33136
Human Resources Director Aug 2022 – Jan 2024
HR leader for Jackson’s newest acute care hospital providing healthcare services to the city of Doral. Jackson’s Ambulatory Services Division is comprised of six urgent care centers, ten medical specialists’ practices, two homeless shelters, five primary care centers and 20 specialty community clinics including the South Florida Aids Network. Oversight of day to day HR operations including Labor Relations, while ensuring the delivery of excellent health care and fiscally responsible practices. .
Broward Health System
Broward Health North, Deerfield Beach, Florida 33064
Chief Human Resources Officer July 2019 – Jan 2022
Executive HR leader for a 409 bed acute care facility with 1,600 employees. Oversight of the day-to-day HR and Employee Health operations, ensuring that hospital staff delivers high quality, cost effective care and services.
Key Accomplishments:
●Optimized facility’s human capital by implementing new programs aimed at overall talent retention with focus on newly hired employee satisfaction/ recognition.
● Reduced New Hire RN turnover rate by 11% within 10 months.
●Implemented Initiatives to reduce premium pay while maintaining zero utilization of contract labor (prior to COVID19)
●Promoted result- oriented environment via a culture of accountability.
●Improved HR processes to industry standardized HR best practices.
●Successful government, local state audits without citations.
●Implementation and oversight of various incentive programs during the COVID19 pandemic.
●Implementation and oversight of the Telework remote work program onset of the COVID19 pandemic
●79% participation/85% engagement scores in 2019 Employee Engagement Survey
●Proposed change of the new hire grad RN pay scales for the system. Approved and executed by corporate in 2020. This was a very effective initiative in the retention of new nurses.
https://www.linkedin.com/in/yamila-h-214708b6/
18836 NW 78th Place
Miami Lakes, FL 33015
********@*****.***
PROFESSIONAL PROFILE
Dedicated and results-focused human resources executive leader with over 20 years of successful progressive human resource management in the healthcare industry. A demonstrable record of significant career progression culminating in a senior management position with experience in strategic planning, and organizational health
HUMAN RESOURCES EXECUTIVE
Yamila Herrera, MBA
EDUCATION
MASTER’S DEGREE
Executive MBA – Health Services Administration & Policy
University of Miami
Miami, FL
2009
BACHELOR OF SCIENCE
Health Service Administration
Barry University
Miami, Florida
2007
SKILLS
Relationship- Building
Team Leadership
Communications
Improving Efficiency
Strategic Planning
Resource Management
Customer Service
Tenet- Hialeah Hospital, Hialeah, Florida 33013
Chief Human Resources Officer (Promotion) December 2007– June 2019
Hum Human Resources Director
●Optimized facility’s human resources by overseeing day –to-day operations in a high quality and cost-conscious manner. Reduced premium pay by 15% maintaining it below 3 % of total worked hours. Reduced contract labor hours to zero hours while maintaining quality of care.
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●Promoted result- oriented environment via a culture of accountability.
●Center and Behavioral Health Unit.
●Assisted in the implementation of an Acute Care for the Elderly program (ACE) inclusive of a Senior ER with NICHE designation
●Accomplished twelve years of HR leadership with successful government, local state audits without citations.
●Maintained the highest CHRO quality score card at 110% in the Tenet Florida Market comprised of 9 hospitals (2008-2015)
●Yearly compensation analysis and review incorporating market factors and implementation of merit and market salary adjustments
●Develop effective recruitment practices (prior to centralization)
●Ensure compliance with all federal, state and local employment laws including immigration legislation and affirmative action goals
●Onboarding and continued education
●Instrumental in ensuring successful Joint Commission, AHCA and CMS surveys with focus on HR requirements and documentation.
●Collaborated with Marketing Director in coordination of community events
●Awarded with Tenet’s Circle of Excellence hospital in 2015 achieving exceptional operational performance in the areas of employee satisfaction and retention. Key metrics include turnover rate below 14% (actual 7%) and employee satisfaction scores 75% or above (actual 89%)
●Proven success in sustaining strong trust-based physician, employee and community relations.
●Implementation of proven, effective initiatives in Workers’ Comp leading to consistency in achieving lowest W/C cases in the Florida Tenet Market.
●Hardwired best practices in employee relations leading to minimal ethics complaints and EEOC charges.
●Proven track record of 12+ years of positive rulings by the State on 100% of EEOC claims.
●Ensured high quality, safe and appropriate nursing care, via implementation of competency of clinical staff, and appropriate employee safety resource management.
●Managed RN salary equity resulting in RN turnover rate below 4% and defeating union organizing attempt
●Member of the Patient Experience Committee achieving an Inpatient 4-star HCAHPS rating
●Instrumental in ensuring successful Joint Commission, AHCA and CMS surveys with focus on HR policy and procedure adherence and validation of staff competency.
●Implementation of educational programs to improve staff competency, license and certification requirements.
HUMAN RESOURCES EXECUTIVE
Yamila Herrera, MBA
Tenet – Palmetto General Hospital
Hialeah Hospital, Hialeah, Florida 33015
Sr. HR Generalist (promotion) September 1999 – Dec 2007
Oversight of daily HR operations performed by HR Generalists. Interim HR Director as needed. Planned and facilitated permanent volunteer program, summer volunteer program and various internship programs.
Key Accomplishments leading to promotion:
●Yearly participation in Career Day events in community schools promoting healthcare careers to students.
●Designated as co-chair of Patient Satisfaction Committee
●Chair of the Hospital Retention & Satisfaction Committee
●Managed organizational relationships in a manner which builds mutual trust and respect amongst staff, leadership and the medical staff.
●Responsible for recruitment of specialty clinical areas with effective post to fill time.
●Oversight of performance review yearly cycle including review of competency assessment, on-going educational requirements, certification compliance.
●Maintain/update job descriptions for all hospital positions
●Responsible for documentation compliance for hospital contracted staff according to Tenet policies, Joint Commission and AHCA requirements.
●Assist Benefits Manager with annual open enrollment process.
●Coordinate and facilitate bi-weekly new hire orientation program.
●Responsible for facility compliance of employee Ethics Corporate Program.
●Response to unemployment claims/hearings, subpoenas and documentation for employment legal investigations
●Employee rewards and recognition programs (EOM, EOY, Honor Roll)
●Editor in charge of monthly employee newsletter INSIGHTS
●Responsible for the youth and adult volunteer programs
HUMAN RESOURCES PROFESSIONAL
Yamila Herrera, MBA
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