Public Health Clinical Operations

Chyree Heirs-Alexandre, DrPH, MS.PHE, GHE

Auburn, MA *********@*****.*** 203-***-****

Objective

Dynamic healthcare and public health leader with 19+ years of experience spanning healthcare administration, academic instruction, and clinical operations. Recently completed Doctor of Public Health (DrPH) degree, specializing in healthcare innovation, quality improvement, and health equity. Seeking executive leadership or faculty roles to drive organizational excellence, champion public health initiatives, and inspire the next generation of healthcare professionals through teaching, research, and service.

Core Competencies

• Strategic Planning & Execution

• Healthcare Operations Management

• Public Health Program Development & Evaluation

• Academic Curriculum Development

• Regulatory Compliance (HIPAA, OSHA, JCAHO)

• Process Improvement & Lean Methodologies

• Cross-functional Team Leadership & Development

• Budgeting, Grants, & Financial Oversight

• Data-Driven Decision Making & Reporting

• Multilingual Communication (Fluent in Haitian Creole; Basic Spanish and French)

• Advanced Proficiency: Microsoft Office Suite, EPIC, NextGen, MediTech, Salesforce, axiUm

Professional Experience

Harvard School of Dental Medicine

Associate Director, Operations Manager

November 2023 – Present

• Oversee daily operations at the Harvard Dental Center, ensuring excellence in patient care, compliance, and operational efficiency.

• Lead staff development initiatives, building a culture of continuous improvement and high performance.

• Collaborate with executive leadership to implement quality assurance systems, emergency management protocols, and workflow optimization projects.

• Manage EHR systems (axiUm) to ensure efficient scheduling, data reporting, and clinic utilization.

Family Health Center of Worcester

Director of Clinical Operations

January 2023 – Present

• Direct the operations of multiple clinical sites serving diverse populations across Worcester, MA.

• Implement access-to-care initiatives and clinical workflow enhancements, resulting in measurable improvements in patient engagement and quality outcomes.

• Develop and manage multimillion-dollar budgets, aligning resource allocation with strategic objectives.

• Standardize operational processes across departments, ensuring high-quality, culturally responsive healthcare delivery.

Brockton Neighborhood Health Center

Assistant Director of Practice Management

August 2020 – February 2023

• Championed quality improvement initiatives that reduced hospital readmissions and enhanced chronic disease management outcomes.

• Led organizational change management programs for clinical and administrative teams, integrating Lean Six Sigma practices.

• Directed special projects to enhance operational efficiency and patient satisfaction across departments.

TECH Technology University, Mexico

Master-level Academic Content Creator

March 2024

• Authored graduate-level academic content for the Master’s in Dental Clinic Management and Administration program, integrating current healthcare management theories and industry best practices.

• Designed culturally competent, globally relevant instructional materials.

Focus Eduvation

Academic Content Creator

August 2020

• Developed advanced educational modules for healthcare administration and public health curricula, fostering practical application and critical thinking skills.

Stamford Health

Credentialing Coordinator (Per Diem)

January 2019 – 2020

• Streamlined credentialing and compliance processes, ensuring provider alignment with NCQA, JCAHO, and other regulatory standards.

• Led coordination for accreditation audits and re-credentialing processes.

NextGen Healthcare

Credentialing Specialist

February 2019 – August 2020

• Oversaw provider credentialing with insurers nationwide, ensuring compliance and optimizing reimbursement timelines.

• Maintained provider databases, improving organizational transparency and operational efficiency.

VIPKIDS

Online English Teacher

October 2017 – January 2019

• Delivered culturally responsive, individualized English language instruction to international students.

Center for Vein Restoration

Healthcare Operations Coordinator

November 2015 – September 2017

• Coordinated training, staff development, and daily operations across multiple clinical sites, driving improvements in service delivery and patient satisfaction.

Stamford Public Schools

Paraeducator, ESL/Bilingual (Per Diem)

September 2015 – December 2017

• Provided language and academic support to English Language Learners (ELLs) adapting to U.S. educational systems.

LabCorp & Quest Diagnostics

Clinical Laboratory Phlebotomist/Office Coordinator

2012 – 2015

• Conducted phlebotomy services and managed front-office operations, ensuring compliance and patient satisfaction.

Stamford Hospital

Clinical Assistant

January 2008 – October 2013

• Delivered frontline clinical support in the Emergency Department, ensuring seamless patient triage and regulatory compliance.

Education

Doctor of Public Health (DrPH)

Capella University, Minneapolis, MN

Graduate: May 2025

M.S. in Public Health, Global Health Concentration

Southern New Hampshire University, Manchester, NH

Graduated: May 2019

B.S. in Healthcare Administration

Charter Oak State College, New Britain, CT

Graduated: December 2017

A.S. in General Studies

Charter Oak State College, New Britain, CT

Graduated: 2015

Certifications

• Customer Service Excellence Norwalk Community College

• Lean Six Sigma White Belt (optional)

Awards & Leadership

• Charter Oak State College Student Association Award Recipient

Professional Affiliations

• Member, American Public Health Association (APHA)

• Member, Association of Schools and Programs of Public Health (ASPPH)

Contact this candidate