Customer Service Data Analyst

JEREMY MONTROSE

A: **** East **th St Brooklyn, NY 11234

C: 718-***-****

E: ***********@*****.***

Focused, diligent young professional with over 4 years of administrative office, 6 years of professional commercial cleaning, and 7 years of customer service experience. Extremely comfortable working in a dynamic environment, detail-oriented, and excels at customer service and support.

EXPERIENCE

09/2019 – 09/2021

STERILE EQUIPMENT TECHNICIAN, NORTHWELL HEALTH

Performs related duties as required, such as but not limited to: direct patient care via patient transport, engage with patients and visitors to routinely answer questions. Direct patients and visitors to appropriate areas of facility to obtain desired services. Direct or escort patients and visitors to correct locations, rooms, and/or areas for scheduled operations and procedures.

Assists in the maintenance of all sterile equipment.

Adheres to all State and Federal regulations regarding equipment maintenance.

Troubleshoots, calibrates, maintains and where needed, disinfects equipment per manufacturer's recommended procedures.

Performs manufacturer recommended preventive maintenance.

Maintains accurate records of all repairs and maintenance performed on equipment.

Ensures inventory levels of supplies and tools, and tests equipment to ensure proper functionality.

Maintains and initiates replacement orders, as required.

Performs safety testing on all equipment

Performs water system maintenance and testing.

07/2019 – 01/2020

BAGGAGE AGENT, GREYHOUND BUS COMPANY

Ensured the safe and accurate loading of buses prior to and/or during passenger loading in a manner that maximized space and prevented damage to baggage.

Met arriving buses to timely and safely remove baggage, checked to local destinations first to provide prompt delivery to passengers.

Timely moved unclaimed baggage to claim/sorting areas to ensure prompt sorting and loading.

Accurately identified and released baggage to the passenger with the matching claim check.

Maintained baggage sorting areas for cleanliness and sorting accuracy.

Professionally engaged with customers; routinely answering questions.

Directed customers to appropriate areas of the terminal to obtain desired services.

Directed passengers to correct loading gates or areas for departures and connections.

Ability to handle packages/bags weighing up to 100 lbs.

Ability to work in an outside environment during all seasonal periods.

Performed other duties as assigned.

07/2019 – CURRENT

MANAGER, Clean and brite janitorial services

Accomplishes department objectives by managing staff; planning and evaluating department activities.

Maintains staff by recruiting, selecting, orienting, and training employees; maintaining a safe, secure, and legal work environment; developing personal growth opportunities.

Accomplishes staff results by communicating job expectations; planning, monitoring, and appraising job results; coaching, counseling, and disciplining employees; developing, coordinating, and enforcing systems, policies, procedures, and productivity standards.

Establishes strategic goals by gathering pertinent business, financial, service, and operations information; identifying and evaluating trends and options; choosing a course of action; defining objectives; evaluating outcomes.

Accomplishes financial objectives by forecasting requirements; preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective actions.

Maintains quality service by enforcing quality and customer service standards; analyzing and resolving quality and customer service problems; identifying trends; recommending system improvements.

Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; benchmarking state-of-the-art practices; participating in professional societies.

Contributes to team effort by accomplishing related results as needed.

Generate business, cost and employee reports to management.

Schedule regular team meetings to discuss about business updates, issues and recommendations.

Respond to employee concerns in a timely manner.

Provide direction and guidance to employees in their assigned job duties.

Determine staffing requirements and ensure that office positions are filled promptly.

Assist in employee recruitment, training, performance evaluation, promotion and termination activities.

Manage orientations and exit interviews for employees.

Ensure that employees follow company policies and procedures.

Manage administrative, logistical, human resources, and accounting services to support company operations.

Addresses customer inquiries promptly and professionally and ensures customer satisfaction.

Identify business opportunities with new and existing customers.

08/2016 – 07/2019

ASSISTANT OPERATIONS MANAGER, Clean and brite janitorial services

Coordinated activities with other departments to ensure that services were provided in an efficient and timely manner.

Created company marketing strategies and exclusively designed Company website, cards, and uniform.

Coordinated and set meetings with employees as well as appointments with clients.

Company liaison, aided in facilitating close, working relationships with clients in-person and over the phone.

Supervised, provided training, and orientation to new staff.

Handled documentation development including but not limited to: invoice and billing, and payment collection.

10/2015 – 08/2016

PROFESSIONAL CLEANER, CLEAN AND BRITE JANITORIAL SERVICES

Responsible for providing expert cleaning services for residential, corporate, and commercial clients.

Adapted to change around non-consistent working situations.

Multi-tasked to produce higher efficiency.

Maintained equipment to perform job duties.

Kept interior and exterior property clean and orderly.

Performed heavy cleaning duties such as floor cleaning, wall washing, window and mirror cleaning, trash removal, maintaining furniture, and cleaning fixtures.

Performed lifting and moving of heavy objects for moving in/out cleaning, garage clean-outs, and daily transportation and operation of heavy cleaning equipment (90+ lbs.).

Did minor maintenance repairs.

Maintained restrooms, sidewalks, and entryways.

Worked on teams of 2 or more to meet deadlines and requests of clients while ensuring consistent quality of service.

EDUCATION

FINISHED BY: 12/2022

ASSOCIATE IN SCIENCE (A.S.), Borough of Manhattan community college 199 CHAMBERS sT New York, NY 10007

Major in Biotechnology, which is the field that combines the applications of technology and biology. Main Coursework includes: Biology (w/ Lab), Chemistry (w/ Lab), Genetics, and Biotechnology (w/ Lab). Other courses: Spanish, Latin American History, English, Math, Critical Thinking, Sociology, and Psychology.

Member of UMLA (The Urban Male Leadership Academy): focusing on structured mentorship, academic support services, leadership training, and developing avenues to higher education, and professional opportunities.

06/2014

HIGH SCHOOL DIPLOMA, Life sciences secondary school 320 E 96TH ST NEW York, NY 10128

Completed a Certification Course of Radiology at Mt. Sinai hospital.

AP World History courses

Member of the soccer team

Member of the NYC All-City Choir

SKILLS

Team Leadership

Client/Vendor relations

Project management

Multitasking in and out of an office environment

Invoice and Billing

Knowledge of Microsoft programs

Strong verbal and written communication

Adaptable/Fast-learner

Willingness to learn

ACTIVITIES

Health & Fitness: Freelance nutritionist and personal trainer, and Capoeirista (a person that does Capoeira). Capoeira is an African-Brazilian martial art that combines elements of dance, acrobatics, and music.

Working on an Animation project doing script writing, story development, and voiceover work.

Learning Music Production

Learning French

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