Customer Service Security Guard
Resume:
SHIVAM
BRAMPTON, ON 778-***-**** ***********@*****.***
OBJECTIVE
Highly Skilled Security guard offering over two years of experience in security. Highly experienced in safety risk analysis de-escalating conflicts and controlling behaviors. Background includes monitoring entrances, facility grounds and closed-circuit feeds. Leverages excellent listening and services skills in emergency response and evaluation processors. Good customer services skills
SKILLS & ABILITIES
Communication Skills, Hospitality, Surveillance, Patrolling, Computer Skills, Analytical Skills, Teamwork, Safety Management Customer Service, Security Training, Reporting Skills, Safety Risk Analysis
CERTIFICATION`
CERTIFIED SECURITY WORKERS LICENSE, JUSTICE INSTITUTE OF BRITISH COLUMBIA
EXPERIENCE
QUALITY METAL AND MACHINING – METAL BENDING 03/2024-CURRENT
Metal bending job duties can vary depending on the specific role and industry, but here are some common responsibilities:
Metal benders typically operate various types of machinery such as press brakes, rollers, or hydraulic benders to bend metal sheets.
They must be able to interpret engineering drawings and blueprints to understand the dimensions and angles required for bending metal accurately.
Metal benders may need to lift, position, and secure metal workpieces onto the bending equipment, which can involve the use of cranes, forklifts, or other lifting devices.
Inspecting finished parts to ensure they meet quality standards and specifications is crucial.
Identifying and resolving issues with machinery or the bending process to minimize downtime and maintain productivity.
Performing routine maintenance tasks on bending equipment to keep it in good working condition, such as cleaning, lubricating.
Adhering to safety protocols and procedures to prevent accidents and injuries in the workplace.
Collaborating with colleagues, supervisors, and other team members to coordinate workflow, discuss job requirement.
Keeping accurate records of production activities, including the number of parts produced, materials used.
OPTIMUM SECURITY PROFESSIONALS – CONCIERGE AND L.P. O 07 / 2021 – 03/2024
Offered friendly and efficient service to customers, handled challenging situations with ease.
Remedied issues quickly and effectively through active listening conflict resolution, and dynamic communication skills.
Managed daily operations of concierge desk and monitored staff performance to proactively address inefficiencies.
Maintained front desk's concierge book to provide visitors with access to relevant local information.
Handled customer complaints to satisfy and retain guests.
Patrolled store premises to detect and prevent shoplifting and security breaches.
Observed video surveillance systems for prompt emergency response.
Completed incident reports and activity logs for accurate, current records.
Responded quickly to emergency alarms and calls for assistance for improved issue prevention.
Interviewed suspects, customers, and witnesses to obtain helpful information and statements.
Collaborated with law enforcement to detain and prosecute theft perpetrators, appearing in court hearings to provide honest and full eyewitness testimony of events.
Prepared reports for clients and underwriters regarding property loss features and recommendations for improvement and future needs.
Worked with clients and risk management specialists to provide meaningful solutions that met client needs.
WALMART – CUSTOMER REPRESENTATIVE / CART PUSHER 09 / 2021 – 02 / 2022
Handled customer inquiries and suggestions courteously and professionally.
Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Processed customer service orders promptly to increase customer satisfaction.
Investigated and resolved customer inquiries and complaints quickly.
Maintained up-to-date knowledge of product and service changes.
Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
Collecting carts from outdoor parking lot and bring inside for costumer use.
WESTCOAST INTERIOR – DRY WALL INSTALLER 04 / 2021 – 11 / 2021
Installed drywall for residential and commercial projects with consistent attention to quality and safety.
Removed and replaced damaged drywall to complete repair and restoration projects,
Completed installation of drywall sheets on commercial and residential properties.
Finished and trimmed drywall with professional-level quality.
Used diverse variety of tools and equipment for safe installation of drywall.
Promoted use of proper PPE and safety equipment to safeguard teams and equipment.
Cut and hang drywall on walls and ceilings, taping and finishing joints and corners.
Screwed metal and wooden studs into frames.
Applied sealing compound over cracks, holes, and nail heads using trowels, broad-knives or spatulas.
SECURIGUARD SERVICES – CONCIERGE TEAM LEADER 06 / 2021 – 03/2024
Addressed customer inquiries with timely and professional responses via phone, email and in-person interactions.
Remedied issues quickly and effectively through active listening conflict resolution, and dynamic communication skills.
Managed daily operations of concierge desk and monitored staff performance to proactively address inefficiencies.
Greeted guests upon arrival and offered directions to key amenities to cultivate quality hotel experiences.
Worked closely with guests, some VIP, or celebrity, with high degree of respect for privacy.
Managed front office operations of busy hotel, delivering 5-star service to cultivate loyalty and satisfaction.
Facilitated guest check-in and check-out processes to reduce wait times and increase guest convenience.
EDUCATION
KWANTLEN POLYTECHNIC UNIVERSITY- SURREY, B.C. 04 / 2021 – 05 / 2023
Diploma: General Studies
Continuing education in computer information systems.
Major studies in computer information systems.
Reliable with most of appliances and applications
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