Customer Service Quality Control

Zachary McCormick

Highland, CA *****

**************@*****.***

909-***-****

Professional Summary

I'm a hardworking man willing to work long hours and learn anything that will make me better at my job Work Experience

Shift Leader/Manager

Capstone Logistics, LLC-Bloomington, CA

June 2024 to Present

• Led a team of 5 employees, providing guidance and support to ensure efficient operations

• Maintained high standards of quality control to ensure customer satisfaction

• Developed and implemented strategies to improve productivity and streamline processes

• Managed daily operations, including scheduling and inventory management

• Oversaw the hiring process, conducting interviews and making hiring decisions based on qualifications and fit with company culture

• Provided ongoing coaching and mentoring to team members, supporting their professional development

• Ensured compliance with all regulatory requirements related to health, safety, sanitation, etc Shift lead/ Mechanic

Sbraceway-San Bernardino, CA

March 2022 to June 2024

• Provide excellent customer service to all visitors

• Handle all card and cash transactions

• Coordinate and schedule races precisely and efficiently

• Maintain front desk area so it is clean, stocked and organized at all times

• Start and stop karts

• Assist guests with loading/unloading

• Brief customers on track procedure and safety

• Provide a safe & fun environment for every customer

• Maintain track appearance and functionality; reports any concerns to management

• Regularly maintenance go Karts w oils changes, brakes, safety inspections, tire change

• Perform more complex maintenance on kart engines Warehouse associate

Amazon-Beaumont, CA

March 2020 to March 2022

• Package handler

• Operation assistant

• receiving and processing incoming stock and materials

• picking and filling orders from stock

• overseeing the packing and shipping of orders

• retrieving, and organizing stock

Education

High school or equivalent in General

Asa Charter-San Bernardino, CA

December 2020

Skills

• Commercial Cleaning

• Communication skills

• Negotiation

• Shipping & receiving

• Packaging

• Custodial Experience

• Assembly

• Automotive repair

• Prioritizing

• Customer service

• English

• Time Management

• Cleaning

• Hand tools

• Microsoft Office

• Hospitality

• Marketing

• Teamwork

• Organizational skills

• Mechanical knowledge

• Pallet jack

• Sales

• Warehouse Experience

• Time management

• Automotive service

• Cash handling

• Warehouse experience

• Oil change

• Tire service

• Shipping & Receiving

• Cash register

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