M
Asia
Mcnelton
asiamcnelton**@gmai
l.com
Las Vegas, NV 89101
SUMMARY
Compassionate Medical Receptionist recognized for high productivity and efficient task completion. Skilled in patient scheduling, medical billing, and confidential record keeping. Excel in communication, time management, and empathy, ensuring smooth operation of healthcare facilities and positive patient experiences. SKILLS
Front desk
Documentation review
Computer skills
Record management
Microsoft Word
Medical records
Typing
Bookkeeping
Organizational skills
Customer service
Sales
Administration experience
Insurance verification
Data entry
Medical
Medical billing
Medical terminology
EMR system
Microsoft office
CPR
Medical scheduling
Guest service
Retail service
EXPERIENCE
Security Officer
Las Vegas, NV
Margaritaville Las Vegas/ Apr 2023 to Jun 2024
Investigated all reported incidents of theft or vandalism on premises. Adhered to post orders while maintaining a visible presence around the property. Investigated any suspicious persons or vehicles on premises and contacted appropriate authorities if necessary.
Enforced access control measures in accordance with established procedures. Monitored entrances and exits for unauthorized personnel or prohibited items being brought onto premises.
Greeted staff, guests, vendors, contractors. upon arrival at the facility entrance. Checked for safety hazards and took corrective action when necessary. Confirmed visitor identification prior to granting entry into the building. Participated in training sessions to stay up-to-date on current security trends and best practices.
Performed first aid and CPR when necessary during emergency situations. Prepared detailed reports regarding daily activities, unusual occurrences, maintenance issues.
Assisted with crowd control during large events held at the facility. Monitored surveillance cameras and responded to suspicious activity. Operated communication systems between officers stationed throughout the facility. Maintained accurate logs of all security related activities. Conducted regular security patrols of the facility grounds, parking lots, and perimeter areas.
Provided escorts for visitors as needed throughout the facility. Responded to alarms and conducted investigations as required. Reported safety hazards for remediation response.
Followed established security and safety procedures and posted orders to include enforcement of company rules, policies, and regulations. Secured personnel and premises by inspecting buildings and patrolling property. Guarded restricted areas to prevent unauthorized entry. Enforced security regulations and escorted non-compliant individuals to private areas for processing.
Warned persons of rule infractions or violations and evicted violators from premises. Addressed problems quickly and reported clear information while working under minimal supervision.
Searched individuals and baggage for weapons and other prohibited items. Checked footage and live feeds from surveillance cameras for trespassers and criminal activity.
Verified photo IDs and tickets to allow guests passage. Scheduler
Las Vegas, Nevada
WHASN/ Jun 2023 to Jun 2023
Analyzed resource requirements for each project and identified potential conflicts or delays.
Resolved scheduling disputes between internal stakeholders in an effective manner. Developed and maintained scheduling procedures to ensure timely completion of projects.
Provided guidance and advice on best practices related to scheduling initiatives. Coordinated with other departments regarding resources needed for specific projects. Determined the most efficient timeline for completing a given assignment while ensuring optimal resource utilization.
Maintained accurate records of all tasks completed by the team. Performed data entry into computer systems for tracking purposes. Created, updated, and monitored project schedules for multiple departments. Scheduled and confirmed appointments.
Handled incoming calls and directed callers to appropriate department or employee. Maintained positive working relationship with fellow staff and management. Monitored office services mailbox for business support needs and requests. Greeted guests and vendors to assist in navigating space. Front Desk Receptionist
Las Vegas
Gifted unity home care / Jan 2018 to Jan 2023
Greeted customers warmly and made them feel welcome. Verified identity documents for new customers before opening accounts in accordance with company policies.
Assisted with preparing reports, presentations and other documents as requested by management staff.
Maintained a clean and organized reception area to uphold company image. Managed multi-line telephone system, directing calls to appropriate departments. Input customer data into reservation systems and updated to reflect room changes. Scheduled and confirmed appointments for clients and staff. Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
Responded to inquiries and room requests made online, by phone, and via email. Handled incoming and outgoing mail and packages.
Greeted visitors warmly and directed them to correct personnel or office. Drafted professional business documents, spreadsheets, and correspondence. Managed company calendar and scheduled events.
Assisted in the management of the company's social media accounts. Greeted customers, answered general questions and directed to appropriate locations. Investigated and analyzed client complaints to identify and resolve issues. Maintained business office inventory and equipment by checking stock for needed supplies.
Operated telephone switchboard to answer, screen and forward calls to appropriate personnel.
Greeted visitors entering establishment to determine nature and purpose of visit. Protected clients' rights by maintaining confidentiality of personal and financial information.
Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
Scheduled space or equipment for special programs, meetings and conferences. Transmitted information or documents to customers through email, mailings or facsimile machine.
Maintained client accounts by obtaining, recording and updating personal and financial information.
Sorted invoices for accounting department by date stamping and filing by vendor code. Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
Reconciled daily financial transactions against cash receipts at the end of each day's business activity.
Responded to customer inquiries via phone, email, and in person. Updated customer information in databases regularly to ensure accuracy of records. Maintained an organized reception area and ensured that all guests were attended to promptly.
Handled sensitive information in a confidential manner. Managed incoming and outgoing mail, courier services, faxes and other correspondence.
Answered incoming calls, directed them to appropriate personnel and took messages. Handled cash transactions accurately, balancing the register at the end of each shift. Resolved any customer complaints or issues in a timely fashion following established protocols.
Performed data entry into computer systems to maintain accurate records of customer information.
Explained policies and procedures to visitors.
Signed for packages, recorded deliveries and distributed to personnel. Answered multi-line phone system and managed calls by routing to proper extensions or taking messages.
EDUCATION AND TRAINING
High School Diploma
Eastside High School May 2010
Lancaster, CA
Some College (No Degree): Criminal Justice
Kaplan College Las Vegas
Las Vegas