On-Air Technical Support
Resume:
LARRY ROSS
********@*****.***
TYLER, TEXAS
PROFESSIONAL SUMMARY
Seasoned leader with experience in planning and organizational leadership, adept at enhancing audience engagement and driving operational efficiency. Proven track record of managing teams and developing impactful content strategies. Eager to leverage skills in management to support and grow a dynamic organization.
SKILLS & ABILITIES
Proficient in strategic planning, organizational leadership and policy and procedure improvements.
EXPERIENCE
Program Director/On-Air talent, Tyler Texas
Reynolds Radio, June 2004 – January 2025
Developed and implemented radio schedules, music playlist and other content for on-air broadcast
Provided supervision and evaluation to on-air talent, production staff, and other team members, providing feedback and development plans.
Worked with sales staff to develop and execute marketing campaigns, promotions, and image strategies.
Provided strategic leadership in designing and implementing strategies to increase audience reach and engagement.
Performed on-air duties, such as hosting programs or providing on-air commentary.
Technical Support Supervisor, Tyler, Texas
Suddenlink Communications, March 2004- September 2010
Maintained detailed records of customer interactions and transactions with accurate documentation.
Provided supervision and evaluation of technical support agents.
Investigated reported problems from users using diagnostic tools such as log files or system monitors.
Promotions, Arlington, Texas
ABC Radio Group, July 2001- December 2002
Worked with sales staff to develop and execute promotional campaigns and image strategies.
Car Sales, Irving, Texas
Carmax, June 1998- September 2001
Engage with potential customers
Performed test drives and explained features of vehicles to promote sales.
Worked with sales manager to help the process of closing sales.
Senior Claims Representative, Richardson, Texas
Blue Cross and Blue Shield, Feb 93- April 1998
Investigate claims and interact effectively with customers.
Assist in analyzing, planning, decision making, and problem-solving activities to support claim payouts in a timely manner.
Work in compliance with state regulations and applicable jurisdictions and manage claim settlements within authority limits.
EDUCATION
Certification in Broadcasting, Arlington, Texas
American Broadcasting School, April 2000
Completed a rigorous program in professional broadcasting.
Associates of Arts and Science in Communications (RTF), Dallas, Tx
El Centro Community College (No Degree)
MILITARY
Armament Systems Specialist
U.S. Air Force Reserves August 1987-January 1992 (Honorable Discharge)
Inspect, repair, and maintain aircraft armament systems.
Test new weapons systems and evaluate their performance.
Install ground safety devices on munitions and gun systems.
Maintain records of inspections, repairs, and maintenance activities, ensuring compliance with military standards and regulations.
LEADERSHIP
Ability to manage multiple projects simultaneously and meet tight deadlines, while maintaining the highest standards of quality.
References provided upon request
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