Customer Service Representative

SANDRA L. FRANZ

***** ******* ****, ***. #*** 440-***-****

Middleburg Heights, Ohio44130 ************@***.***

OBJECTIVE: To obtain a position that will provide an opportunity to utilize my experience and offer an enthusiastic andreliable employee to the company.

EMPLOYMENT HISTORY

Internal Revenue Service October 2019 – Present

Customer Service Representative

• Talk to taxpayers and tax practitioners regarding their accounts

• Aid tax exempt organizations on how to prepare forms and apply for tax exempt status

• Help with account adjustments

• Research issues the taxpayer may be having

• Assist with tax preparation and filing

• Identify and resolve tax-related issues and discrepancies

• Conduct research to locate missing or incomplete information

• Troubleshoot website issues and maintain accurate records of all client interactions

• Verify POA forms are filled out correctly

• Analyze and evaluate information by involving the research of records and the nature of calls

G.S. Floor Designs, Inc. November2010 –October 2019

Customer Service Specialist

• Coordinatedall purchase orders and communicates daily with Home Depot stores regardingpurchase order discrepancies and exceptions.

• Worked daily on RFMS and I-Bridge systems.

• Managed all scheduling and follow ups on carpet installs.

• Maintained all records and files regarding carpet binding orders.

Royal TanJanuary2007 – November 2010

Manager

• Performed all daily managerial duties.

• Responsible for client information records, equipment records and month-endreports.

• Overlooked all scheduling, ordering and inventory.

• Prepared and distributes newsletters and advertising.

• Computer maintenance and other office/salon duties.

COMMUNITY SERVICE Education

BereaSchool District Central Catholic High School

• PTA Vice President of Fundraising 1985

• Head Room Parent Any higher education Here

• Library AssistantDegree/concentration Here

• Lunch Monitor Year

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