Typist, Data Entry Clerk, Transcriptionist

Kerensa Helle

Raleigh, NC ***** 919-***-**** *******@*****.*** linkedin.com/in/kfhelle

Professional Summary

Highly efficient Office Administrator with 6+ years of experience managing billing, scheduling, and financial reporting. Proven ability to streamline operations, enhance accuracy using QuickBooks, and deliver exceptional client service. Trusted collaborator with a strong eye for detail, confidentiality, and process improvement. Key Skills

QuickBooks Online, Billing & Payment Reconciliation, Office & Calendar Management, Document Preparation & Recordkeeping, Customer Service & Communication, Scheduling & Multitasking, Salesforce CRM (Basic Use), Event Planning & Coordination Professional Experience

Manager, Finance & IT

The Open Sky Group, LLC — Mar 2013 – Feb 2017

- Spearheaded invoicing strategies that drove a 67.8% revenue increase.

- Tripled staff capacity by managing smooth onboarding/offboarding processes.

- Scaled accounting functions to handle a 64% growth in transaction volume.

- Partnered with IT vendor to upgrade systems and manage company-wide tech needs.

- Supported marketing campaigns through Salesforce data entry and research. Dog Walker / Pet Sitter

All Paws Pet Care Services, LLC — Nov 2023 – Jan 2025

- Managed multiple daily pet visits while ensuring tailored care and safety.

- Maintained high client satisfaction through personalized updates and communication.

- Supported pet behavior improvement using positive reinforcement techniques. Office Assistant

AtlanticBT — Apr 2012 – Aug 2012

- Responsible for AR and assisted accounting department staff in billing duties.

- Provided customer support for 800+ clients.

- Supported smooth daily office operations for 60+ employees.

- Led company event planning through active Culture Club involvement. Records Prep Clerk

Farm Bureau Insurance — May 2010 – Apr 2012

- Prepared and verified records to enable streamlined document indexing.

- Demonstrated high attention to detail and organization in clerical tasks.

- Provided team support to meet critical deadlines. Education

B.S. in Accounting, North Carolina State University — 2005–2009 A.A.S. in Medical Administration (Billing & Coding), Wake Technical Community College — 2019–2021

Certifications

QuickBooks Online Training — QuickBooks, Apr 2023