Medical Assistant

Kayann Sharp

**** ******* **** ******, *****, FL 34761 689-***-****

******.*****@*****.***

Profile

Medical Assistant graduate with externship experience in an internal care office. Possess excellent customer relations and organizational skills. Ability to multi-task. Summary of Qualifications:

● Organized with the ability to multi-task and meet deadlines.

● Quick learner, willing to get involved.

● Remain calm and work well in a fast-paced environment Education: Everest University, Orlando, FL

Medical Assistant Diploma August 2016

Community Coordinated for Children Care, Orlando, FL May 2005 Certifications: CPR, First Aid, HIPAA, HIV/ OSHA and Early Childhood Education Related Coursework:

● Vitals Signs & Blood

● Pressure

● EKGs

● Injections

● Patient Charting

● Venipuncture/Phlebotomy

● Appointment scheduling

● Urinalysis

● Suture Removal /

Bandaging

● EMR

(Collaborate MD)

● Microsoft Office

Externship Experience:

Prime Care Medical Clinic, Orlando, July 2016 – August 2016 Medical Assistant Extern (completed 200 hours of externship)

● Roomed patients, performed vitals and recorded patient history in Practice Fusion

● Performed EKGS (3 daily) and assisted with ultrasounds.

● Assisted physicians with procedures, including pap smears.

● Administered influenza and pregnancy tests, tested BS for glucose.

● Updated patient charts, verified insurance, scheduled appointments

● EMS traction applied heat therapy to patients.

Employment History:

Orlando Health internal medicine April 2023 – Current Medical assistant/back office/front office

• Triage and room patients

• Assist the Dr with annual physical exams

• Administer vaccine injections

• Perform blood drawing and urinalysis testing

• Prepare specialist referrals and lab orders

• Prepare and electronically send prescriptions to pharmacies

• Responsible for front desk tasks, such as checking patient’s in and out

• Schedule and re-schedule patient appointments

• Collect copays

• Verify insurance

• Process drug and medical procedure prior authorizations to insurance companies for approval

• Answer and return a high volume of phone calls

• Fax patient referrals to specialists and imaging facilities for evaluations and diagnostic testing

Health first health plans November 2022—March 2023 Customer service specialist representative

● Answered calls from medical providers, billing reps, brokers and policy holders.

● Assisted with medical claims, medical benefits, processed premium payments.

● Provided members and providers with detailed information on authorization. requirements/approval or denial decisions for medical procedures/prescription drugs.

● Assisted members with accessing their health insurance member web portals, such as creating accounts, unlocking their accounts and assigning them temporary passwords for re-entry.

● Contacted members pharmacies to update them on the members coverage/ benefits to ensure that their medications get processed and filled in a timely manner. Palm Coast Urgent Care/Chiropractic services January 2021 -- Aug 2022 Medical assistant, Front desk/clinical

● Triaged and roomed patients assisted the Doctors with a variety of patient medical exams, including performing blood draws, injections, Ekg, Xray etc.

● Assisted auto accident Patients with physical therapy.

● Scheduled appointments, received co-payments, verified insurance. Handled billing and coding and submitted claims for payments.

● Answered and returned a high volume of calls, checked and responded to voicemails daily, called in prescriptions to pharmacies, also sent over prescriptions electronically etc...

Inspired Living September 2018 – Jan 2021

Health care office assistant/Med Tech

● Assist resident’s family members and medical providers with checking in and out of the facility.

● Answered a multi-line phone system with a daily high call volume and transfer calls to appropriate staff members.

● Faxed, printed, and scanned documents.

● Received and distribute resident’s mail and package shipments.

● Assisted nurses with distributing medications to the residents and fax prescriptions to local pharmacies. Also, responsible for submitting insurance information to the pharmacies for medication approval.

● Coordinated the facilities weekly resident’s activity plan and meal menus.

● Reviewed applications and scheduled job interviews for potential new employees Taylor Made Health & Wellness August 2016 – June 2018 Chiropractor Assistant/Therapist

● Roomed patients, patient’s assessment

● Blood pressure check

● Assisted patients with physical therapy.

● Front desk duties, answered phones, scheduled appointments.

● Collected co-payments, scanned medical records.

● Faxed referrals and other medical documents

● Intake new patients form for treatment etc.

Care and Love Child Care Center 2011 – 2015

Pre-School Teacher

● Taught preschoolers using early education techniques.

● Prepared weekly lesson and activities plan.

● Planned and facilitated meals.

Good Times Learning Center 2007 – 2011

Toddler Teacher

● Answered multi-line phone system, routing calls to appropriate staff.

● Handled large amount of cash and credit card transactions; reconciled daily payments and prepared bank deposit.

● Resolved guest complaints, ensuring customer satisfaction. Ensured extraordinary positive interactions with guests in a friendly and courteous manner.

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