Customer Service Agent
Resume:
Shawnee Smith
Customer Service Agent
Killeen, TX 76549
************@*****.***
SKILLS
Proficient in Microsoft Office, Type 45 WPM, Organized, Detail-oriented, 9+ years of customer service (2+ call center experience), Great communicator, Great Multi-tasker, Versatility in the workplace, Work great under pressure, Proficient in sales, Proficient in IOS
EXPERIENCE
ITS Quick Cab, Killeen, TX - Manager
May 2018 - PRESENT
●I am the hiring manager and oversee all new and existing hires.
●I oversee and create all marketing and business as well as set up transportation for customers for immediate and future transports.
Teletech, Temple, TX - Customer Service Agent
November 2017 - May 2018
●I was a sales/retention agent for Verizon internet and cable.
●I oversaw new employees in training and resolved escalated calls.
Teleperformance, Killeen, TX - Call Center Agent
June 2016 - November 2017
●As a top sales agent, I was responsible for assisting Medicare recipients in Prescription Drug Plans (PDP).
●I assisted customers in understanding costs and various plans based on generic and name brand drugs.
EDUCATION
Killeen High School - HIgh School Diploma
Jan 2012 - June 2013
I graduated from Killeen High School in the top 15% of my graduating class
Southern New Hampshire University - Associate’s Degree in Business & Administration
Jan 2023 - March 2024
I obtained my Associates Degree in Business and Administration.
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