Customer Service Security Officer
Resume:
Tamia Cooper
Washington, DC *****
*************@*****.***
Professional Summary
Dedicated and versatile professional with experience in security, education, and customer service. Proven ability to excel in fast-paced environments through roles at Burlington, Shake Shack, and various nursing homes. Known for being a personable team player, committed to providing exceptional service, and adept at handling challenging situations with composure. Strong communication skills and a focus on building positive relationships with clients and colleagues. Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Teacher's Assistant
BRIGHT BEGINNINGS-Washington, DC
Present
• Assisted lead teachers in daily classroom activities, ensuring a positive and nurturing learning environment.
• Supported individual students with diverse learning needs, fostering their academic and social development.
• Helped prepare instructional materials and resources to enhance lesson plans and engage students.
• Monitored student progress and behavior, providing feedback and encouragement to promote a positive classroom culture.
• Collaborated with educators to implement classroom management strategies and educational interventions.
• Organized and maintained classroom supplies and equipment, ensuring a well-functioning learning space.
• Assisted in planning and supervising educational activities, field trips, and special events.
• Communicated regularly with parents and guardians about student progress and classroom happenings.
Security Officer
USNIA Security-Washington, DC
February 2023 to December 2024
As a Security Officer, I am responsible for protecting the premises and personnel by maintaining a safe and secure environment. This includes monitoring the facility and responding to any suspicious activity or security breaches. I also patrol the facility, enforce rules and regulations, and investigate any incidents that occur. Additionally, I am responsible for writing detailed reports of any incidents that occur, as well as conducting safety drills and providing safety training to personnel. I am also responsible for ensuring that all security equipment is in working order and that all access points are secure. Finally, I am responsible for responding to emergencies in a timely and professional manner. Dietary Aide
Unique Rehabilitation and Health Center-Washington, DC May 2021 to November 2021
As a dietary aide, my main duties included preparing and serving meals for patients, visitors, and staff members. I was also responsible for ensuring that all dietary requirements were met, such as special diets, food allergies, and religious or cultural preferences. Additionally, I had to monitor food temperatures, stock the cafeteria and kitchen with supplies, and clean and sanitize kitchen and dining areas. I also had to assist with meal planning, menu preparation, and food ordering. Finally, I was in charge of maintaining accurate records of food consumption, waste, and inventory. Customer Service Representative/Sales Associate
Burlington-Washington, DC
October 2020 to April 2021
As a Burlington associate, my duties included providing excellent customer service, helping customers find the products they needed, and ensuring that the store was kept clean and organized. Additionally, I was responsible for operating the cash register, ringing up purchases, and helping customers with returns and exchanges. I also had to keep track of inventory and restock shelves as needed. Finally, I was expected to help maintain the store's visual standards, including setting up displays and keeping the store neat and tidy.
Hostess/Waitress
Shake Shack-Washington, DC
August 2019 to November 2019
As a hostess at Shake Shack, my duties included greeting customers as they arrived, seating them at a table, and answering any questions they had about the menu. I was also responsible for managing the waitlist, ensuring that customers were seated in a timely manner. Additionally, I was in charge of keeping the dining area clean and organized, and helping to ensure that the overall customer experience was a positive one.
Customer Service Representative
Giant Food-Bethesda-MD
March 2019 to July 2019
As a Giant Customer Service Representative, my duties included providing excellent customer service to all customers who visited the store. This included answering any questions they had, providing helpful advice, and helping them with any issues they may have had. Additionally, I was responsible for stocking shelves, organizing merchandise, and maintaining a clean and organized work environment. I also had to process payments and handle returns, as well as maintain accurate records of all transactions. In addition, I was responsible for ensuring that all customers had a positive shopping experience. Education
Child Development Certification in CDA
American University
November 2023 to Present
Studies at American Univeristy for CDA.
High School Diploma
Theodore Roosevelt Senior High School-Washington, DC August 2014 to July 2018
Skills
• Toddler Care
• Early childhood education
• Excellent Customer Service (5 years)
• Experience working with students
Certifications and Licenses
CPR Certification
AED Certification
Child Development Associate Certification
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