Quality Assurance Project Management

MICHAEL NAGLE

Toledo, OH ***** 419-***-**** *************@*******.***

SUMMARY

Over 25 years of experience in project management, scheduling, editing, and coordinating of a broad spectrum of high-end projects. Specialized in Market Research with a focus on efficiency, harmony through team building, and total client satisfaction.

SKILLS

• Project Management

• Field Operations Management

• Editing Management

• Budget Management

• Process Development

• Strategic Planning/Conflict Resolution

• Internal team coordinator and developer

• Seamless partnering with client teams abroad

• Ability to attain and retain client satisfaction

• Team-oriented, yet strong in working independently

• Seasoned daily multi-tasker

• 17 years of disciplined remote work experience

SOFTWARE PROFICIENCY

• All Microsoft Office programs (including

Advanced Excel)

• Microsoft Teams

• Microsoft SharePoint

• FTP servers

• SHOPMETRICS platform

• SASSIE platform (Form Certified, including “Dragon” and custom rule/validation setup)

• PROPHET platform (including form/validation setup)

• PRESTO platform

EXPERIENCE

09/2021 to 08/2024 Field Operations Manager, Field Coordinator, Scheduler Ipsos New York, NY

• Managed internal Field and Editing teams for over 17 Channel Performance projects (audits, mystery shops, etc.).

• Maintained client satisfaction, timely completion, and high-quality results.

• Assisted Project Managers in Regression Testing for analysis.

• Conducted weekly budget analysis to keep projects under budget.

• Produced status reports for senior leadership to confirm client satisfaction and timely delivery were continually attained.

• Successfully managed projects in many industries including retail oil, automotive sales, banking, retail sales, etc. (several based abroad).

• Independently scheduled for several of my projects and kept under budget. 07/2014 to 10/2020 Senior Project Director, Assistant Project Manager, Quality Assurance Manager SeeLevel HX Atlanta, GA

• Managed Quality Assurance Editors and Project Schedulers on several key audit and mystery shop accounts.

• Managed a partnership with additional Editing teams in India.

• Promoted to Quality Assurance Manager for all projects in the entire company.

• Utilized prior experience and efficiency skills to improve upon company's quality assurance program.

• Promoted to Assistant Project Manager to help on all aspects of accounts.

• Promoted to Senior Project Director for several complex client accounts.

• Managed internal teams, produced status reports for clients and senior management, retaining client satisfaction throughout each project.

• Meticulously met client expectations for high-end projects, including luxury automobile dealerships, kitchen/bath showrooms, designer clothing stores, etc.

• Maintained successful relationships with complex clients, including international companies/teams based abroad (e.g. Netherlands, Germany). 01/2006 to 07/2014 Director of Logistics & Quality Assurance, Scheduling Manager, Editor Insula Research Columbus, OH

• Edited end-client mystery shop reports for various projects.

• Promoted to Quality Assurance Manager for the entire company.

• Managed Editing team to maintain quality reports and develop efficiencies.

• Confirmed clients’ needs were met, identified and addressed any concerns.

• Managed a partnership with an additional Editing team in India.

• Promoted to Director of Logistics & Quality Assurance, also managing our Scheduling team for the entire company.

• Continually achieved timely and quality reporting for the entire company. 11/1997 to 07/2005 Project Manager, Assistant Office Manager, Editor Global Growth Group Sylvania, OH

• Edited mystery shop reports for various projects to ensure quality and accuracy.

• Promoted to Assistant Office Manager to oversee teams, and procure timely completion, yet pristine quality, for all client deliverables.

• Promoted to Project Manager for several key accounts, ranging from national insurance agencies to large wellness/vitamin retailers. 01/1994 to 10/1997 Data Analysis & Coding

Maritz Marketing Research Toledo, OH

• Analysis of Customer Satisfaction surveys and Help Request forms.

• Strategic coding classification of each survey/form analyzed.

• Issues, concerns, and suggestions escalated to action items as designated by my classifications.

EDUCATION AND TRAINING

Business

Owens College Toledo, OH

Studio Art

University of Toledo Toledo, OH

Advance Microsoft Excel Training

Instructor-led Course (conducted via national training seminar) Toledo, OH

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