Account Management Client Services
Resume:
MONICA BUCK
KEY ATTRIBUTES
Account Management: Experience in nurturing client relationships, addressing inquiries, and facilitating solutions to maximize client retention and satisfaction. maintaining and growing relationships with assigned clients. Jr Sales Assistant: Collaborate with team members to develop and execute sales strategies. Address customer inquiries, provide product information, and recommend solutions.
Client Services: Dedicated to delivering exceptional service, resolving issues promptly, and exceeding client expectations to build long-term partnerships. Project Operations: Proficient in coordinating projects, managing timelines, and collaborating cross-functionally to achieve project milestones and objectives. Communication Skills: Strong interpersonal skills with the ability to communicate effectively with clients, team members, and stakeholders at all levels. WORK EXPERIENCE
KEY STRENGTHS
CONTACT
TECHNICAL SKILLS
BioMeriuex - Customer Service Specialist
Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
Managed high volume of phone, email, and fax inquiries that generated tasks that included but were not limited to, lost shipments, damaged item claims, and back orders.
Issued all replacement orders and applied credit after full investigation. Contribute to team effort by accomplishing related results as needed. November 2017 - December 2019
VWR International- Critical Materials Specialist
Account management for two major pharmaceutical and Bio-Tech companies to provide inside operational support.
Managed high volume of phone, email, and fax inquiries that generated tasks that included but were not limited to lost shipments, damaged item claims, back orders and billing issues.
Handled Vendor relationships. Issued all return authorizations, price quotes, credits and billing discrepancies.
Assisted with customized product selection according to the customer approved product base/vendors, FDA regulations.
Analyzed data to identify strategies for improvement of order flow, service and productivity.
March 2011 - February 2016
**********@*******.***
Montgomery, IL 60538
Microsoft Office Programs
Salesforce & CRM
SAP
Zendesk
eCommerce Platforms
JD Edwards
Global Distribution Systems
AS 400
Excels under pressure and
always looking for more
effective ways to strengthen
client relationships and promote
business growth.
Client oriented, effective
communicator and efficient
worker who manages multiple
tasks successfully.
Exceptional organizational,
leadership, time management
skills, able to handle numerous
tasks and meet deadlines.
Proven ability to think in an
anticipatory way, with a
entrepreneurial mindset.
*Contract: Diversified Waste Solutions
July 2023- Current
Client Services/Account Management
*Contract: Jurlique Holistic Skincare*
February 2022- May 2023
Jr. Sales Assistant, eCommerce Operations, Amazon Vendor Central, Project Management MCI Worldcom Wholesale Services - Account Manager
Managed 12 wholesale accounts for telecommunication services by maintaining daily order entry, pricing, accounts payable functions and customer training. Coordinator of conversion projects and examined effectiveness of new program implementation.
Administrator of daily assignments for 40 Provisioners with new set-ups and escalated power outages.
Troubleshot internal and external escalated issues with management Trained/ monitored work tasks of 10 employees with operations of Time Warner VOIP project which optimized team effectiveness and efficiency. August 2000 - Janurary 2006
P & L Direct- Promotional Sales Supervisor
Develop promotional strategies aligned with company objectives and target audience.
Create detailed campaign plans, including timelines, budgets, and resource allocation.
Lead a team of promotional sales staff, providing guidance and training as needed.
Assign roles and responsibilities, monitor performance, and conduct performance reviews.
Conduct market research to stay updated on industry trends and competitive landscape.
March 1997- February 2000
Assigned to 10 outside Sales Representatives to provide inside operations support.
Researched turn-around time issues, coordinated specimen pickups, expedited case rushes with internal lab personnel, new client data input, implemented client supply orders, sent email inquiries to billing department for billing discrepancies.
Traveled in the field to obtain solid client relationships, cross sales of new programs and provided customer training for existing and new laboratories on proper processes.
Verified insurance demographics, handled any disputes by gathering and correcting ICD9 codes.
October 2008 - February 2010
Bostwick Laboratories- Pathology Sales Support
Contact this candidate