Customer Service Support

NAOL BETRU KITILA

**** ***** **** *****, ********, MN 55316

612-***-**** ️ **********@*****.***

Professional Title

Finance & Retail Professional Bilingual Customer-Focused & Tech-Savvy Profile Summary

Motivated and reliable professional with a degree in Accounting and Finance and over 4 years of hands-on experience in banking, retail operations, and sales. Known for excellent customer service, attention to detail, and strong organizational skills. Fluent in English, Amharic, and Afaan Oromo, and confident in using digital tools, email communication, and business software. Passionate about learning and delivering high-quality service in fast-paced environments. Key Strengths & Tools

● Customer Service & Relationship Building

● Cash Handling & Point-of-Sale (POS) Systems

● Retail Operations & Inventory Control

● Internet & Email Communication (e.g., Gmail, Outlook for customer support, order follow-up, and reporting)

● Microsoft Office (Excel, Word, PowerPoint)

● Sales Strategy & Product Knowledge

● Financial Transactions & Account Services

● Fast Learner with New Technology

● Multilingual Communication

● Time Management & Team Collaboration

Work Experience

Bank Agent

Commercial Bank of Ethiopia (CBE) 2021 – 2023

● Assisted customers with deposits, withdrawals, and account services

● Processed daily transactions with a focus on accuracy and efficiency

● Assisted in opening new accounts and promoting basic banking services

● Used email and internal systems to communicate with management and report issues

● Supported monthly reporting and helped reduce branch processing delays Store Assistant

Retail Stores (Various) 2023 – 2024

● Handled checkout, returns, and customer inquiries at the front desk

● Maintained stock levels and organized shelves to ensure availability of products

● Assisted in visual merchandising and organizing store layout

● Used email to coordinate deliveries and submit supply orders

● Helped improve customer wait times by 20% with efficient service Salesperson & Small Business Owner

Self-Run Retail Shop 2024 – 2025

● Managed all daily operations including inventory, pricing, and customer service

● Built customer loyalty and increased repeat business through quality service

● Used WhatsApp and email to manage orders and communicate with vendors

● Maintained clear records of sales and expenses, both manually and digitally

● Oversaw product selection, pricing, and store promotion strategies Education

Bachelor’s Degree in Accounting and Finance

Rifty Valley University 2021-2025

Languages

● English – Fluent

● Amharic – Native

● Afaan Oromo – Fluent

Computer & Communication Skills

● Microsoft Word, Excel, PowerPoint

● Fast and accurate typing

● Internet research and file sharing

● Professional use of email for customer support, reporting, and coordination

● Comfortable using business apps like Gmail, Outlook, WhatsApp, and online order systems

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