Front Office Customer Service
Resume:
CALLIE RILEY
Hazelwood, MO 63042
***********@*****.***
WORK EXPERIENCE
TRANE TECHNOLOGIES Sept. 2021– Present
Customer Service Rep:
• Responsible for high volume of inbound phone calls.
• Placed orders according to technicians needs.
• Answered high volume of email requests/questions/follow-ups
• Hosted weekly team zoom meetings
• Communicated with Vendors/Store fronts for customer satisfaction AVANCED TRAINING & REHAB Aug. 2022 – July 2023
Front Office Associate:
• Greet patients with excellent customer service.
• Check patients in, collect copays/deductibles and schedule out according to script.
• Answered high volume of email/fax requests/questions/follow-ups ● Communicate with other MD offices and facilities.
• Verify patients’ insurance through multiple insurance providers. Request auth/referrals as needed for visits.
• Keep a neat and clean front office and waiting room. ST. LUKE'S CDI-SSM IMAGING Sept. 2020– Sept. 2021
Medical Front Office Associate:
• Responsible for high volume scheduling of patient exams and entering orders
• First point of contact for patients and referring offices, act as liaison between medical techs and patients
• Checks all exams for pre-certification via insurance companies
• Answer phones, greet and register patients
• Actively listening to needs and showing empathy for every patient
• Process payment plans and copays
• Maintains front office lobby covid-19 screening
• Handles release of information-sending/faxing/mailing images, reports, medical records when requested
ST. LUKE’S HOSPITAL Oct 2017 – June 2020
Billing Coordinator:
• Responsible for accounting and insurance related activities within the cancer center.
• Audit billing systems to ensure accuracy
• Track and collect payments consistently and correctly
• Mange status of accounts and balances
• Identify any inconsistencies
• Issue bills, receipts and invoices in a timely manner Medical Secretary:
• Responsible for check-in at front desk as well as registering patients for lab work, infusion services, or office visits.
• Checked in patients
• Verified insurance
• Collected copays
• Prepared medical records
• Answer and screen phone calls
• Noted patients charts with most encounters
• Assisted patients with any needs
• Printed patient’s identification bands
• Printed infusion reports for prep work
Communications Rep:
• Responsible for answering all incoming calls in a professional and courteous manner.
• Provided routine information and directed calls to the appropriate parties.
• Responds to emergency calls following established protocols.
• Assisted callers by using beepers, pagers, voice page as necessary or other means.
• Maintains a log recording the volume of beeper, long distance calls and voice pagers.
• Updates attendant directory as necessary to maintain a complete and accurate listing.
• Makes sure all daily information is updated before the end of shift. CITIBANK Feb.2017- Sept 2017
Payment Processor 3
• Assisted branches with technical issues on Bcic system
• Retrieved and delegated mail to corresponding departments throughout the day.
• Assist customer service assisting clients with escalated cases that require more in-depth research.
• Entering and computing data that create reports for back-office use.
• Assisting with Adls; this consists of logging credits to client’s accounts and tracking information into a database.
• Resolving client related email and phone inquiries SSM Healthcare May 2016– Sept.2016
Pre-Registration Rep
• Responsible for making calls to patients prior to major or minor medical procedures.
• Calls made to patients for Mspq/demographic changes
• Called patients prior to visits to pre-register/collect co-pays/insurance information.
• Called patients to get more information on demographics already in the system. American Automotive July 2012 – Feb.2017
Administrative Assistant
• Operated office machines, such as photocopiers and scanners, facsimile machines, voice mail systems, and personal computers.
• Take payments in forms of cash, credit, debit, checks for invoices/towing - Vendors ● Answer telephones, direct calls, and take messages.
• Maintain and update filing, inventory, mailing, and database systems, either manually or using a computer.
• Communicate with customers, employees, and other individuals to answer questions, disseminate or explain information, take orders, and address complaints.
• Compile, copy, sort, and file records of office activities, business transactions, and other activities.
• Provide excellent customer service with duties not listed in job description i.e. helping customers clean out vehicles, giving shuttle rides with company vehicle or my own vehicle, giving customer’s directions or service phone numbers.
US Bank February 2011 - July 2012
Teller
• Cash checks and pay out money after verifying that signatures are correct, written and numerical amounts agree, and that accounts have enough funds.
• Receive checks and cash for deposit, verify amounts, and check accuracy of deposit slips. ● Enter customers' transactions into computers to record transactions and issue computergenerated receipts.
• Balance currency, coin, and checks in cash drawers at ends of shifts, and calculate daily transactions using computers, calculators, or adding machines.
• Examine checks for endorsements and to verify other information such as dates, bank names, identification of the persons receiving payments and the legality of the documents.
• Count currency, coins, and checks received, by hand or using currency-counting machine, to prepare them for deposit or shipment to branch banks or the Federal Reserve Bank. EDUCATION
Hazelwood East Saint Louis, MO
Sanford Brown College Hazelwood, MO
Associates-Business Admin – 12/2004
MY SKILLS
I am a detail-oriented individual who can efficiently multitask and learn new skills. I have excellent customer service, analytical, and communication skills. My goal is to strive to be efficient, accurate, assertive, and dependable in any position within an organization. I am adamant about learning new skills and I thrive in fast paced environments.
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