Data Entry Front Desk

IKENNA EMEKA IKPEGBU

Elizabeth, NJ ***** 917-***-**** *********@*****.***

917-***-**** *********@*****.***

PROFESSIONAL SUMMARY

Poised, highly reliable, and detail-driven U.S. Army veteran with proven excellence in administrative support, front desk operations, logistics coordination, and data entry. Recognized for exceptional communication skills, calm under pressure, and a professional presence that elevates any workplace environment. Adept at managing multi-line phone systems, scheduling, security protocols, and customer service in fast-paced corporate, security, and dispatch settings. Rapid learner and team player committed to excellence.

CORE COMPETENCIES

Front Desk & Reception Management

Scheduling & Calendar Coordination

Data Entry & Recordkeeping (WPM 60+)

Office Equipment & Microsoft Office Suite

Logistics & Inventory Systems

Customer & Client Relationship Management

Conflict Resolution & Professional Communication

Security Procedures & Access Control

Multi-tasking in High-Stress Environments

PROFESSIONAL EXPERIENCE

Amazon – Manhattan, NY

Delivery Driver January 2025 – Present

Delivered 100+ packages daily with precision and timeliness across dense urban areas.

Maintained perfect delivery logs and resolved customer inquiries professionally.

Upheld safety protocols and represented Amazon brand with exceptional customer ratings.

T-Mobile – Staten Island, NY

Front Desk Receptionist August 2024 – January 2025

Provided concierge-level service for walk-ins, appointment check-ins, and escalations.

Managed inbound call routing, appointment calendars, and customer records.

Supported cross-functional teams with administrative tasks and client follow-ups.

GardaWorld – Dallas, TX

Security Guard / Access Control Specialist February 2024 – June 2024

Managed visitor access at a high-security facility with zero compliance incidents.

Handled confidential documents, ID verifications, and interdepartmental coordination.

Maintained professional decorum in a fast-paced security environment.

Avis Budget Group – Dallas, TX

Fleet Transport Driver April 2024 – June 2024

Coordinated timely delivery of fleet vehicles across corporate branches and service hubs.

Completed pre- and post-trip inspections, recorded vehicle conditions, and reported issues.

Assisted with basic clerical operations in dispatch and vehicle management.

MILITARY EXPERIENCE

U.S. Army – Fort Cavazos (Killeen, TX)

Supply Specialist / Logistics Clerk July 2022 – December 2023

Oversaw multi-million dollar inventories with 100% accountability and zero loss.

Input and maintained detailed records in supply chain databases and logs.

Coordinated logistics and transportation of supplies under mission-critical conditions.

Awarded for leadership, discipline, and precision in recordkeeping and asset management.

CERTIFICATIONS

Security Guard License (Valid - NY State)

Valid U.S. Driver’s License

TECHNICAL SKILLS

Microsoft Word, Excel, Outlook

Google Workspace (Docs, Sheets, Calendar)

Data Entry Software (SAP, Army GCSS)

Multi-Line Phone Systems, Office Equipment

Dispatch & Scheduling Tools (Proprietary + Industry Standard)

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