Customer Service Order Picker
Resume:
JESSICA
YOUNGE
***************@*****.***
Champlin, MN 55316
CONTACT
SKILLS
Seeking to utilize excellent communication, interpersonal, and organizational skills to complete tasks. Reliable with a good work ethic and the ability to quickly adapt to new tasks and environments. Reliable worker with excellent communication, time management, and computer skills. A driven and detail-oriented individual with a desire to use analytical and problem-solving skills to meet goals. Detail-oriented professional with excellent communication, interpersonal, and creative thinking skills. Aiming to leverage my abilities to successfully fill the vacancy at your company. Frequently praised as hard-working by my peers, I can be relied upon to help your company achieve its goals.
Hard worker experienced in problem-solving, service and time management. Aiming to leverage my abilities to successfully fill the [Job Title] role at your company.
PROFESSIONAL SUMMARY
Application Specialist
Midwest Disability, Coon Rapids, MN
Order Picker
Cardinal Health, Champlin, MN
EXPERIENCE
December 2024 - Present
Demonstrated excellent communication skills, both verbal and written, in order to effectively interact with customers.
•
Developed strong customer relationships and loyalty through effective communication.
•
Greeted customers by name and displayed respectful attitude, helping develop
• rapport with customer base and build lasting relationships. Addressed customers courteously using suitable methods and problem-solving skills.
•
Participated in team meetings to discuss new ideas for improving the overall quality of customer service provided.
•
Updated and maintained database with accurate customer information and
• timely data entry.
Logged details of customer service calls in computer system following correct protocols.
•
September 2021 - January 2023
• Accurately picked orders from shelves and organized them for delivery. Assistant Manager
McDonald's, Brooklyn Park, MN
Order Picker
Decopac, Anoka, MN
• Helped with picking and packing, pallet building, and light assembly.
• Adept at following safety guidelines while working on warehouse floor.
• Ability to work overtime hours if required without any hesitation. Displayed skill in working independently or collaboratively as part of a team environment.
•
Well versed in maintaining cleanliness of the workspace throughout shift
• duration.
Picked customer orders, reviewing for correct number and type of product to eliminate errors.
•
• Rotated between jobs to pull items, pack items, and load pallets. June 2018 - July 2021
Trained new employees in product knowledge, customer service protocols, cash
• handling procedures, and safety regulations.
Resolved customer complaints quickly and effectively while maintaining a high level of professionalism.
•
• Helped oversee the daily operations of the store, managing staff and inventory. Resolved customer complaints and handled refunds and returns to promote
• satisfaction.
Managed daily operations of the store, including scheduling staff, assigning tasks, and overseeing inventory control processes.
•
• Coached and mentored new employees on company policies and procedures. Assisted with new employee training and conducted performance reviews to
• track overall progress.
Maintained hands-on knowledge of job roles and regularly stepped in to perform business duties.
•
Oversaw daily financial transactions and managed cash flow to suppport profitability.
•
Interviewed potential job candidates and made hiring recommendations to
• general manager.
Coordinated employee schedules according to staff availability and processed time-off requests.
•
Planned special events such as holiday promotions or seasonal discounts in order to attract more customers.
•
October 2016 - January 2019
• Accurately picked orders from shelves and organized them for delivery.
• Rotated between jobs to pull items, pack items, and load pallets. Hand-selected and packed orders for shipment according to customer specifications.
•
• Packed customer purchases in bags or cartons.
March 2015 - December 2015
Scanner
Drc, Brooklyn Park u, MN
Crew Member
Arbys, Champlin, MN
Analyzed customer needs and designed customized solutions for document scanning requirements.
•
• Performed basic troubleshooting on scanner hardware components. Created detailed documentation regarding changes made during the scanning
• process.
March 2012 - August 2014
Greeted customers in a friendly and professional manner, ensuring customer satisfaction.
•
Performed cashier duties such as accepting payments, issuing change, and counting money back to customers.
•
Coordinated with other crew members to complete assigned tasks quickly and
• effectively.
• Handled customer complaints in a professional and courteous manner.
• Placed orders into POS systems and handled cash and credit transactions.
• Completed all store opening and closing procedures.
• Memorized food and drink recipes to prepare orders with speed and accuracy.
• Prepared food items following established recipes and safety guidelines.
• Packaged and labeled to-go and delivery orders for pickup.
• Cleaned and sanitized store restroom areas and stalls.
• Operated kitchen equipment safely according to standard operating procedures. Trained new employees regarding company policies and food preparation
• procedures.
• Cleared and bussed tables and mopped lobby floors during closing times.
• Processed payments accurately and efficiently using the point-of-sale system. Recommended menu items according to customer preferences and dietary
• restrictions.
• Washed and sanitized plates and utensils for continued use.
• Counted money in cash drawers and calculated customer tips after shifts. High School Diploma
Charleston High school, Charleston, MS
EDUCATION
May 2003
References available upon request
REFERENCES
Contact this candidate