Jira Admin Service Desk

JIRA Admin & Developer K Siva Kumar Reddy

Mobile: +91-630*******

Email Id: ******************@*****.***

Experience Summary

• Working as JIRA Developer with Marsh McLennan A Infosys Limited Hyderabad, Feb 2023 to May 2025.

• Worked as JIRA Admin with Planet A Deloitte Consulting India Pvt Ltd, Bengaluru from October 2021 to July 2022.

• Worked as Atlassian Tool Expert with BNY Mellon A Lance Soft Engineering Pvt Ltd, Hyderabad from March 2019 to August 2021.

Professional summary

Having 6+ years of overall IT experience. 5+ years of relevant experience in Atlassian Tools, Jira Admin, Agile Methodology, Groovy Scripting, JIRA Service Management, Confluence, Incident Management, Automation, Integration, Migration, up gradation, JWM, Bitbucket, etc.

Atlassian Tools Expert:

Design, configure, manage, integrate, scale and support JIRA application

Solid understanding of the Agile principles/project management methodologies

Having a good knowledge with multiple add-on’s (“JSU”, “Script runner”, “Email this issues add-on”, “Dynamic forms”, “extension for JIRA service desk”,

“Configuration Manager for JIRA”, “Automation for JIRA”, “JIRA misc custom fields”, “Insight”, “X-Ray”, “JCMA”. etc).

Holding an experience of 2 Years in Atlassian JIRA Development with using Groovy Script with Script runner plugin.

Discover opportunities to improve the workflow of daily tasks, update system to reflect improvements, and lead efforts to support teams in adopting new workflows.

Implement project reporting capabilities inside the Atlassian platform: Kanban & Scrum boards, documentation templates

Automate JIRA tasks via Script Runner (Groovy Scripting) also working on some of the functionalities like Behaviors, Jobs, Fragments, Listeners, Conditions, Validators, Post functions.

Build and maintain run books, project plan and operational/technical processes

Map current processes and establish goals for improving, automating, and increasing the technical agility of the organization.

Installed Various Plug-ins (Add-ons) for Import/Update of Projects and Issues, Fields.

Worked on Upgrade of Applications and Plug-Ins Synced with the old Production Applications.

Prepared SLA’s as per client Terms and Conditions.

Restrict the Request Types to other groups as per client requirements.

Experience with developing high-level Design documents and participating in design reviews.

Holding an experience in JIRA Developer in Groovy Script with Script runner plugin.

Worked on Issue Types, Workflows, Screens, Custom Fields, Permissions, Issue Security Levels, and Notification Schemes for JIRA Projects.

Holding an experience in JIRA Developer in Groovy Script with Script runner plugin. Education Qualification

Bachelor of Science (B.S.C) from Osmania University, Hyderabad- 2017 with 72%. Technical Skills

Operating Systems Windows & Cloud

Cloud Technology Atlassian

Incident/Defect/Project

Management/Issue

Tracking

JIRA, JSM, Service Now, Confluence, Agile methodology, ITSM, ITIL, SDLC. Testing Tool Zephyr and X-ray.

Scripting Groovy Scripting

Professional – Project Experience

Company: INFOSYS LIMITED

Client: Marsh McLennan

Duration March 2023 to May 2025

Role JIRA Developer

Technology Jira, Confluence, JSM, Agile methodology Responsibilities

Responsible for configuring custom fields for the requested issue types in the JIRA projects.

Re-indexing the JIRA instance when required.

Trouble shooting JIRA user issues.

Responding to incoming requests and inquiries for new tools and workflow procedures.

Providing solutions and resolving them based on SLA.

Creating spaces and designing pages with macros.

Creating Project permission schemes and providing required permissions based on the request.

Configuring Issue Types for the JIRA Projects & Managing Issue type screens.

Exporting the pages in confluence.

Trouble shooting JIRA user issues.

Atlassian

• Installing, configuring, integrating, maintaining, and developing for Atlassian products (Cloud/Server/Data Center)

• Provide SME support to customers.

• Responsible for understanding the current process, gathering requirements, investigating potential solutions, analyzing impact, communicating with stakeholders, and implementing solutions.

• Understand system architecture of upstream and downstream impacts when implementing solutions.

Company: DELOITTE

Client: Planet

Duration October 2021 to July 2022

Technology JIRA, JSM, JWM, Confluence & Bitbucket. Role JIRA Administrator

Creation of different projects in Jira software and Jira service desk.

Design & modify the workflows and configured complex workflows with conditions, post functions, validators based on the requirement.

Creation of projects, users, groups, roles, adding users to the projects, groups in Jira and confluence based on their requirement.

Worked on of projects from one instance to another instance.

Customized JIRA Configurations based on project level requirements.

Import of data via CSV method.

Creation of issue types, screens, field Configuration, permission scheme, notification scheme based on their requirement.

Worked on agile boards, dashboards, reports, gadgets.

Creation of projects, users, groups in Jira and confluence based on their requirement

Worked on migration of projects from one instance to another instance.

Import of data via CSV method.

Managed custom email notifications.

Communicate with the users/clients on daily basis in order to understand their requirements and educate them about various futures/functionalities of

Jira.

Worked on system level configurations.

Sometimes I joined with my release manager, and I participated for upgrading Jira.

Created request types and hide fields for request types.

Configured service portal in service desk.

Creating spaces and designing pages with macros.

Exporting the pages in confluence.

Lance Soft Engineering Pvt Ltd

Client: BNY Mellon

Duration March 2019 to August 2021

Technology Atlassian JIRA/Confluence

Project

Abstract Manage JIRA, JSM, JWM and Confluence

Role

Installing JIRA in environment windows & Cloud.

Installing required API and verifying the modules are working fine.

Creation of new JIRA Projects.

Responsible for creating new users and groups in JIRA.

Configuring Issue Types for the JIRA Projects.

Managing Issue type screens.

Responsible for creation of custom workflows and adding post functions when required.

Responsible for configuring custom fields for the requested issues types in the JIRA

Re-indexing the JIRA instance when required.

Trouble shooting JIRA user issues.

Providing solutions and resolving them based on SLA.

Importing issues from other environments such as from CVS files.

Provided technical assistance for work administration of users, related modifications and archival of projects.

Creating Tempo Teams and adding requested users.

Creating Project permission schemes and providing required permissions based on the requests.

Configuring Notification scheme and adding requested people to be notified for Issue events Reported performance related issues to management by analysis.

Contact this candidate