Customer Service Security Officer
Resume:
**** **** ******* **** *** *** Upper Darby, PA ***82
************@*****.***
Makaia Ransom
Bio
I am someone who is dedicated to my work understanding that teamwork and personal accountability goes a long way. I am looking for a career that has a healthy personal and home balance and is looking to be apart of a company with great morale.
EXPERIENCE
Vanguard- Participant Services
2024- current
●Provided over the phone customer service
●Handled and protected sensitive information
●Provided 401k & 403b account information
●Advised participants of different investment options based on their specific plan
●Abided by company stats and adherence goals
●Aided participants in withdrawal request
●Aided participants in rollover request
●Spoke with agents at other financial institutions for the benefit of the participant
Provided payment deduction changes for participants
Interstate Fleet Services- Dispatcher
●Assisting customers in need of truck repair
●Dispatching technicians to repair sites
●Gathering needed information to collect correct parts for specific units
●Completing payments upon completion of services
●Completing invoices
Marksman Security (unarmed)- Security Officer
2020-2023
●Completed patrols for security of data center
●Certified unarmed security officer in the state of Virginia
●Front desk/main gate experience
Capital One — Customer service agent
2018-2020
●Filed fraud and dispute claims for customers
●Handled sensitive information
●Received low level escalated calls
●Assisted customers with basic needs on their credit card account
Maximus— Application Filer
2020-2021
●Assisted clients with applying for medicaid
●Assisted clients with their medicaid account
T-Mobile — sales associate
2021-May 2022
●Assisted customers with purchasing devices
●Helped customers with inquiries on their account
Skills
●Multitasking
●Customer service
●Leadership skills
●Money management
●Experience with multiple computer software programs
EDUCATION
George Wythe High School— 2015-2018
Graduated 2018, was active in poetry, track and field, and marching band.
References
Shelita Gaskins -804-***-****
Jon B. - 804-***-****
Orlando D- 804-***-****
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