Customer Service Representative
Resume:
Professional Summary
Skills
Education
Experience
Julia Bryant
Tampa, FL 33601
****.******.*@*****.***
Customer-focused professional with extensive experience in call centers, tax preparation, and administrative support, delivering accurate, efficient service in high-volume environments. Certified in Microsoft Office and QuickBooks, with a proven ability to resolve complex issues while maintaining compliance and confidentiality. Seeking a client-facing role in banking and finance to leverage communication skills and financial knowledge to support customer success and satisfaction. Excellent Verbal & Written Communication
Attention to Detail
Problem-Solving
Time Management
Strong Customer Service Skills
Microsoft Office Suite Certified
Intuit QuickBooks Certified
10-Key Data Entry & 67 WPM
Call Center Software & CRM Tools
Tax preparation (individual and corporate)
Erwin Technical College September 2017
Accounting Certification: Associate Coursework
Tampa, FL
Aparicio-Levy Technical College May 2014
Non-Profit Marketing & Customer Service
Tampa, FL
Hillsborough Community College May 2011
Accounting Technology: (600 hrs)
Tampa, FL
Concentrix (Turbo Tax) March 2024 to December 2024 Customer Service Representative
Delivered support to clients with tax preparation software inquiries. Provided real-time troubleshooting, and ensured compliance with security protocols. Verified customer identity, resolved account issues, and documented case notes accurately. Maintained up-to-date knowledge of IRS policies and TurboTax updates. Omaha Steaks October 2022 to January 2024
Customer Service Representative
Processed high-volume inbound orders during peak seasons. Managed billing inquiries, refunds, and delivery logistics. Maintained detailed customer records and order histories for follow-up. Conduent July 2021 to June 2022
Customer Service Representative
Supported clients with Medicaid inquiries and technical assistance for Apple products. Updated and verified personal and health information in secure systems. Coordinated with departments to adjust service timelines, and ensure client satisfaction. Earned internal certifications in call center excellence and Medicaid compliance. Driveline Merchandising March 2020 to October 2021 Retail Merchandiser
Plant City, USA
Merchandised product displays at Dollar General retail locations. Tracked inventory, ordered stock replenishments, and submitted digital reports. Crossmark March 2017 to February 2020
Brand Ambassador / Engagement Specialist
Tampa, USA
Promoted consumer products through in-store demonstrations and marketing events. Reported sales data, restocked items, and ensured brand visibility. Advantage Sales & Marketing April 2015 to February 2017 Brand Ambassador
Tampa, USA
Engaged customers through product sampling and education campaigns. Supported promotional events and recorded consumer feedback for analysis. H&R Block / Tax Express September 2000 to April 2015 Tax Advisor / Small Office Manager (Seasonal)
Conducted tax interviews, prepared returns, and resolved prior-year tax issues. Guided clients through electronic filing and refund options. Trained on annual tax law updates; maintained certifications in tax preparation.
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