Service Desk Asset Management
Resume:
MAHESH KALLEPALLI
*****************@*****.***
SUMMARY
• Experienced IT professional with over 10 years in the industry, including 9+ years specializing in Atlassian tools such as Jira Software, Confluence, Bitbucket, Jira Service Desk, and Crowd.
• Extensive experience in Jira administration, including customization of projects with various schemas, complex workflows, screen schemes, permission schemes, and notification schemes.Installing, Upgrading and Migrating Atlassian tools in all platforms.
• Automated and Enhanced JIRA Workflows, JQL Functions, Custom Fields with Script Runner Add on.
• Migrated Jirasoftware & Confluence datacenter data to cloud using Cloud Migration Assistant.
• Worked with add-ons such as JSU, Zephyr, X-RAY, EazyBI, Elements Connect, Time in Status, Automation for Jira, Tempo Timesheets, JWT, and ScriptRunner.
• Managed Insight Asset Management operations, including creating objects, object types, schemas, attributes, and integrating with Jira for automation and data retrieval.
• Imported external databases into Insight Asset Management via CSV and generated asset reports.
• Configured Insight fields to display relevant asset data on Jira issues and exported data for backup or integration purposes.
• Utilized IQL (Insight Query Language) for object searches and automated Insight-related tasks triggered by workflow transitions
• Integrated LDAP/Active Directory/Crowd with Jira for user and group management.
• Installed and setup the Crowd for centralized identity management that enables users to login once and give access to multiple applications.
• Implemented SLA, Queues and Customer Portals include Automation for different projects.
• Worked with confluence plugins such as comoala document, Gliffy Diagrams, LMS quizzes, Number Heading, HTML for Confluence.
• Created Spaces, Pages, Child Pages, Templates, Gadgets, Style Sheets and Collaboration for all Confluence related projects.
• Experience in Software Configuration Management (SCM) like SVN, GIT.
• Created Repositories in Bitbucket for review the code for developers.
• Bitbucket Repositories created with support of GIT, GITHUB and SVN.
• Created Masters, Branches, Clone, Fork, Tags and Pull & Push requests in Bitbucket.
• Implemented Bitbucket Version control tool to review code for different projects.
• Implemented continuous build and Continuous Integration& Deployment process using tools like Jenkins and Bamboo etc.
• Extensive experience in integrating JIRA with other applications such as Confluence, Stash/Bitbucket, FishEye
& Crucible.
• Installed and Migrated all Atlassian Tool in AWS EC2 customization and administration.
• Managed Jira Cloud licensing, migrations, and environment merges.
• Proficient in Groovy scripting for workflow customization.Implemented REST API for supporting to other applications like Service Now, Rally and other applications.
• Co-coordinating with on-site coordinator and Business Stakeholders for requirement gathering and processing.
• Interacting with the Clients (U.S) for understanding, confirming or resolving the end user requests.
• Experience in writing Jira API Tools to auto-move Service Desk tickets of one Issue Type to a Jira project of another Issue Type and to extract the list of Jira users with the respective Jira Groups and Project Roles. EDUCATION:
• Bachelor’s degree in Computer Science of Engineering, 2013. CERTIFICATION:
• Atlassian certified Jira Administrator (ACP-100)
• Atlassian certified Jira Project Administrator (ACP-600)
• Atlassian Certified in Managing Jira Cloud Projects (ACP-620)
• AWS Certified Solutions Architect - Associate
TECHNICAL SKILLS
+ Administrator Tools: Atlassian – JIRA, Confluence, Crowd, Bitbucket/Stash, FishEye & Crucible
+ C.I and C.D Tools: Bamboo, Jenkins
+ Languages: XML, HTML
+ Build Tools: Ant, Maven
+ Cloud Tools: Atlassian Cloud, AWS-EC2
+ Operating System: Window (All versions) and Linux (Redhat, CentOS)
+ Application Server: Tomcat, Jboss(knowledge)
+ Database: PostgresSQL, HSQL, MS SQL Server 2014/2016
+ Scripting Tools: Shell/ Groovy Scripting
PROFESSIONAL EXPERIENCE
Company Name: Deloitte Consulting India Pvt Lt Dec 2022 – Current Project: Innovation & Technology
Role: Senior Consultant
Responsibilities:-
• Administered Atlassian applications (Jira, Confluence, Bitbucket, and Crowd) hosted on server and Data Center environments.
• Performed monthly patching and upgrades for all Atlassian applications hosted on AWS instances to address security vulnerabilities.Implemented log rotation feature to delete logs automatically for Jira,Confluence & bitbucket.
• Migrated confluence cloud spaces to datacenter.
• Conducted AWS operating system and database updates related to Atlassian applications.
• Upgraded Jira and Confluence instances on AWS using CloudFormation templates.
• Upgraded RDS PostgreSQL databases to support application requirements.
• Performing analysis about the third party applications to reduce the cost efficiency.
• Troubleshotting the server start up related issues post database & application upgrades.
• Initiating the plan and implementation of migrating from Datacenter to Atlassian self hosted Cloud Instances.
• Restored old snapshots to new instance when user accidentally detled the project issues.
• Extracted information on active and inactive projects and users from PostgreSQL databases.
• Planning and performing Cloud Pre migration checklist for the cloud migration. Assessed applications for cloud migration, including Agile Poker, ScriptRunner, Jira Workflow Toolbox, EazyBI, Configuration Manager for Jira, and J Editor add-ons. Company Name: Cambridge Technology, HYD May 2019 – Dec 2022 Project: Stock Yards Bank & Trust
Role: Associate Technical Lead, Atlassian
Responsibilities:-
• Being a Pre-sales consultant, giving the demo to the clients regarding Atlassian tool stack, several add-on’s and suggesting the best practices to overcome their current issues.
• Worked with various clients alone and implemented end-to-end functionalities according to the client requirement.
• Gave several trainings to the team and regarding various add-on’s and migration activities.
• Upgraded Confluence 7.8.1 to 7.13.0.
• Installed versions Jira Software 8.2.2, JIRA Service Desk 4.2.2.
• Configured a new database for the application and its maintenance
• Changed Date format to USA in whole instance of Jira.
• Upgraded Jira Software & Service Desk from 8.5.1. to 8.18.1.
• Experience on working with Stagil assets add-on for creating relationship fields and table fields.
• Created as many multiple sub-tasks based on multi-check custom field values.
• Working experience with Element connect add-on for getting live data to custom field from external data sources.
• During the migration Phase, we have migrated according to the plan and I have handled post migration issues from various Jira users.
• Migrated data from Sys Aid tool to Jira service desk.
• Migrated single/multiple projects between same/different JIRA instances
• Integrated Active directory for Jira Cloud.
• Before any migration/upgrade of the system, handle pre health and post health check of the application. Implementation and supported for below projects:
• IPL Plastics
• Western & Southern Financial Group
• EFKON Global
• Intellisoft
• Efkon Global
• Segantii Capital Management
• Fedbank Financial Services Limited
• Paymentworks
Company Name: Sparity Soft Technologies, HYD Feb 2015 – MAY 2019 Project1: Credit Acceptance
Role:Senior Engineer, Atlassian
Responsibilities: -
• JIRA installation, upgrade and configuration.
• JIRA customization - Issue Schemes, Workflow Schemes, Field Configuration Schemes, Screen Schemes, Permission Schemes, Notification Schemes.
• Setup JIRA for Helpdesk/Tickets, Project Management, Bug Tracking, Test Case Management..
• Maintained EPIC story boards etc. Added custom EPIC fields like EPIC link, EPIC colour etc to the Agile.
• Integrated Jira with AD/LDAP/Crowd to get users and groups.
• Performed Bulk Operations, Importing bulk issues into Jira Projects using CSV files.
• Creating Spaces and set Style Sheets for particular Spaces providing Confluence user access and roles.
• Created Pages, Child Pages, Templates and Macros in Confluence.
• Managing users and groups in Confluence and providing Permissions according to their requests.
• Version Control Software Setup, Administration, Configuration (GIT, Subversion, CVS).
• Worked on repositories and review code settings and Permissions in Bitbucket for Improve the performance.
• Installed and configured the ANT, GIT, MAVEN integrated with all the Atlassian tools.
• Responsible for all production related changes/builds/Deployments. Created GIT branches for future parallel releases.
• Worked with JIRA Service Desk 3.0.9 to set up Service Desk, create Service Desk Request Types, and make Queues for Service Desk teams.
• Configure the Customer Portal, Request types, Queues, SLA Metrics and Automation.
• I have good exposure in projects export and imports and merged different environments into single.
• Provide training to technical and non-technical teams to use Atlassian tools. Environment: JIRA, Confluence, Bamboo, Stash/Bitbucket, MYSQL, PostgreSQL, Linux, AWS, SVN, GIT, Microsoft Office. Project2: Fidelity Investments
Responsibilities: -
• Working on Incident and Change tickets for Production and other lower environments and resolving in a timely manner.
• Installed and upgraded JIRA in production to keep up to date.
• Restarting Jira, Performance Monitoring of Jira instances and checking log and backup files..
• Responsible for all production related changes/builds/Deployments. Created GIT branches for future parallel releases.
• Manage user permissions to tools according to the needs of projects and teams.
• Troubleshooting and fixing errors common to applications and application servers.
• Responded to all incoming questions and inquiries related to JIRA applications.
• Prepared Projects, Dashboards, Reports and questions for all JIRA related services.
• Constructed Custom Dash boards using various filter types in JIRA.
• Suggested improvement processes for Screens, Workflow procedures and reports of applications.
• Installed JIRA Suite Utilities plug-in that provide additional Workflow features such as Conditions, Validators, Post-functions.
• Installing and configuring Windows operating systems (Windows Server, Windows 10/11).
• Installing, updating, and managing software applications.
• Managing user accounts, passwords, and permissions via Active Directory. Environment: JIRA, Confluence, Bitbucket, Amazon EC2, Linux Server, Junit, HTMLS and CSS.
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