Service Desk Information Technology
Resume:
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Madhavi Nanjuri
Agile Lead Planner/Jira Admin
CAREER OBJECT:
Looking for a challenging and responsible position in the field of Information Technology and have the flexibility to adapt to any new environment and work on any project wish to utilize this experience in an organization as part of them.
*************@*****.***
MOBILE NO#
TECHNICAL SKILLS
Atlassian Tools:
JIRA
JSM
JWM
Bit bucket.
SDLC.
Confluence
GIT
Python
Zephyr
Stories on Board
Cloud:
Atlassian.
Source Control Tool:
GIT/GITHUB
Scripting Tools:
Script Runner
Power BI
Python
Operating System:
Windows & SaaS Cloud.
Application Server:
Apache Tomcat
PREFISSIONAL SUMMARY:
I have around 5.5+ years of experience in Atlassian JIRA, Confluence, JSM, Bit bucket, JWM, python script, Agile, Service desk, Git Hub, Good Exposure in Analysis, Jira admin activities, Project management, agile methodologies, Collaboration tools, Continuous Integration.
I have experience on Jira platform Process Management i.e Jira Platform optimization.
I have experience on Automation using Jira APIs to create project, issue, workflows etc., with python scripting.
Archiving unused/non-active projects in Jira/confluence
I have very good experience with JIRA management tools and Confluence pages’ development.
Proficient in configuring Jira projects, workflows, and permissions to streamline processes and enhance productivity.
Involved Plugins/License purchases with Atlassian
JIRA, Confluence, JIRA Service Desk end to end leading the activities
Custom Jira Reports, Charts, and Dashboards.
I have very good knowledge in JIRA, Confluence Up gradation & Migration from the lower version to new version (Both Core and Applications upgradation).
Good Exposure in Dashboards and Scrum boards
implementation.
Very Good Exposure in Agile project implementation, Sprints, Epics, and Stories.
Proficient in configuring and managing Jira instances, including user management, permissions schemes, workflow customization, and issue types.
Committed to delivering high-quality support and training to users, fostering a culture of continuous improvement.
Integration with Other Tools (ServiceNow, zephyr, GitHub etc.,)
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Project1:
Client : TME
Duration : Jun 2022 to Till date
Role : JIRA Administrator/Confluence
Environment : Server & Cloud.
Tools : JIRA, Confluence & JSM.
Roles:
Responsible for creating new users and groups in Jira
Managing Issue type, screens, workflows, custom fields, Permissions, Notifications, Security, etc.
Evaluated existing JIRA instance and resolved performance issues.
Integrated JIRA and Confluence as trusted applications.
Analyze, visualize, explore, and discover your data with fully interactive Jira reports. Drill into details, across dimensions, add report filters and standard calculations. Discover trends, threats, and opportunities.
Created a new permission scheme to restrict anonymous users to access confidential projects.
Creating spaces in Confluence
Responding to incoming requests and inquiries for new tools and workflow procedures
Created projects, dashboards, reports and questions for all JIRA related services.
Integrated Jira with other tools and systems such as Confluence, Bitbucket, Jenkins, and Slack to facilitate seamless collaboration and automation.
Generated reports and dashboards in Jira to provide stakeholders with insights into project progress, team performance, and key metrics.
Applied Agile methodologies such as Scrum and Kanban within Jira to plan and execute sprints, manage backlogs, and prioritize tasks effectively.
Provided training and support to team members on using Jira effectively, including best practices, tips, and troubleshooting assistance.
Developed custom plugins or extensions for Jira to enhance functionality and meet specific project requirements.
Led migration projects to upgrade Jira instances to newer versions, ensuring minimal disruption to ongoing projects and data integrity.
Actively participated in Jira user groups, forums, and communities to stay updated on latest features, share knowledge, and contribute to platform enhancements.
Data Collection and Integration, Data modeling, Dashboard and Report Development.
Data Refresh and Scheduling.
Collaboration.
Performance Monitoring and Troubleshooting
Project2:
Client : MMC
Duration : Dec2020–Till Date.
Role : JIRA admin/Confluence
Environment : Server & SaaS Cloud.
Tools : JIRA, Confluence, JSM, JWM & Bitbucket.
Organization From To Role
Infosys Limited
Jun 2022
Till date
Agile Lead Planner/Sr. Jira administrator
Techson Pvt Limited March 2021 April 2022 Jira Administrator CUBE Pvt Limited Dec 2019 Feb 2021 Jira Administrator
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Project Description:
MMC. is focusing on Clint related development Tasks like JIRA, Service Desk, Service Now, Scripting and Confluence etc.., Roles :
Worked on JIRA Service Desk projects like Change Modules, Development modules etc.., with customization Development using Script runner.
Working on JIRA Agile projects like Creating Scrum / Kanban boards, configured columns, Filters and Reports for Sprints.
Worked on JIRA Service Desk workflows which includes project workflows, screen schemes and permission schemes.
Up gradation and Migration of JIRA, Service Desk, Plugin’s.
Created/Managed Users and Groups in Jira.
Build whatever portfolio structure you need - using diverse types of [Boxes]. Collect and aggregate data from many different levels, track progress, and compose consistent reports.
Installed and managed plugins for Jira and confluence in production environment
Worked with JIRA Service Desk to set up service desk, create service desk request types, and make queues for service desk teams.
Leveraged JIRA Query Language (JQL) to create custom filters, dashboards, and gadgets, empowering users with streamlined access to relevant project data and insights.
Extensively customized JIRA configurations, including Issue Schemes, Workflow Schemes, Field
Configuration Schemes, Screen Schemes, and Notification Schemes, to enhance project management capabilities and user experience.
Crafted personalized dashboards for teams, incorporating key metrics and visualizations to facilitate data-driven decision-making and progress tracking.
Implemented theme-level add-ons in Confluence based on business requirements, enhancing the platform's visual appeal and user experience.
Executed backup and restore procedures for JIRA and Confluence instances, ensuring data integrity and disaster recovery readiness.
Project3:
Client : TCEU
Duration: Jan 2017 to Dec 2020
Role : JIRA Administrator/Confluence
Environment: Server
Tools : JIRA, Confluence & JSM
Roles:
Day-to-day tasks checking in ServiceNow portal for specific to our groups.
Managing RITM’s and INC related to Jira related tasks.
Creation of new Jira Projects in JIRA and New Space creation in Confluence
Creation of new Jira users and Jira groups.
Managing Azure AD groups related to Jira and confluence user groups.
Creating Confluence Spaces, Pages, Child Pages.
Created a new permission scheme so end users only see the projects they need to see.
Evaluation of Plugins and installations when and wherever necessary for specific to application teams.
Assisting Scrum master and PO’s related to activities specific to their Scrum and kanban project.
Contact this candidate