Customer Service Representative
Resume:
N
Elizabeth
Nell
*********@*******.**
m
Sanger, USA 93657
PROFESSIONAL SUMMARY
Dynamic professional with a proven track record at Belmont Nursery, where I led a team to double retail revenue. Skilled in operations oversight and customer service, I excel in building relationships and implementing process improvements. My adaptability and critical thinking drive success in fast-paced environments, ensuring compliance and enhancing customer satisfaction.
SKILLS
Employee scheduling and inventory
management
Merchandising strategy and pricing
Operations oversight and process
improvement
Customer service and complaint
resolution
Upselling techniques and sales closing
Team collaboration and development
Regulatory compliance and vendor
negotiation
Effective communication and
relationship building
Critical thinking and problem solving
Adaptability and flexibility in
multitasking
Office equipment proficiency and
administrative support
Empathy, patience, and conflict
mediation
Quality control and shipping logistics
Research skills and cultural awareness
EXPERIENCE
Customer Service Representative
Fresno, CA
Fresbid Liquidation/ Feb 2022 to Current
Resolved complex customer issues by collaborating with departments to achieve solutions.
Maintained professionalism while managing difficult customer interactions. Developed strong relationships through personalized assistance and follow-up calls. Identified upselling opportunities based on customer needs during service interactions.
Implemented innovative methods to streamline customer service processes. Tracked orders to ensure timely delivery and accurate billing procedures. Maintained detailed records of customer interactions for reference and analysis. Promoted high customer satisfaction ratings by resolving complaints efficiently. Owner
Sanger, CA
LittleBirdy Ecommerce Store/ Jan 2022 to Dec 2023
Ensured compliance with local, state, and federal regulations governing business operations.
Reviewed legal documents to confirm adherence to applicable laws. Identified growth opportunities to facilitate expansion and diversification. Analyzed industry trends to inform competitive strategy development. Created marketing campaigns targeting new customer acquisition. Negotiated vendor contracts to optimize product pricing, enhancing profit margins. Monitored inventory levels and coordinated timely orders for merchandise. Implemented strategic initiatives that increased revenue and penetrated new markets. Retail Manager
Fresno, CA
Belmont Nursery/ Mar 2019 to Oct 2021
Achieved Advanced certification in California Certified nursery professional within the first year of employment
Developed and implemented new customer service policy with staff Educated staff on a weekly basis on new products
Expanded inventory lines in hard goods
Formulated SOP's for everyday retail tasks
Implemented technology to improve productivity
Composed staff schedules
I lead a team that took the Retail department from $3 million to a $6 million in a year. General Office Manager
Sheridan, Wy
Ecotech Energy Services/ Oct 2008 to Dec 2013
Fielded questions from staff, customers, and vendors using phone and email Drove business processes to deliver operational consistency resulting in optimal productivity and efficiency
Liaised with HR to assess, investigate, and resolve employee issues Improved operations by implementing procedural changes Kept facility in compliance with environmental, health and security standards with constant oversight
Organized supplies based on expected demands and specific department requirements
Managed more than 32 clerical and administrative personnel Landscape Manager
Haviland, Ks
Blue Barn Land and Cattle/ May 2001 to Jul 2008
Extended equipment life and minimized delays with regular maintenance Troubleshoot problems and developed successful solutions Prepared and finished landscapes for wedding event Assisted and was part of planning of projects
Kept lawns, gardens and flower beds healthy and thriving with climate-specific care. EDUCATION
Advanced Certified California Nursery Professional ACTIVITIES AND HONORS
Love gardening,sewing, crochet and all kinds of other crafts
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