Customer Service Human Resources

Melika Mohamadi

604-***-**** ******************@*****.*** Vancouver, BC

Highly motivated and detail-oriented professional with a master’s degree in business administration from Trinity Western University, bringing diverse experience in administrative support, customer service, and office operations. Passionate about pursuing a career in Human Resources, with a strong desire to contribute to employee engagement, recruitment processes, and organizational development. Proven ability to communicate effectively, manage multiple priorities, and maintain confidentiality in sensitive environments. Eager to leverage my administrative background and interpersonal skills to support HR teams and grow within the field.

Experience

JULY '2024 - PR ESENT

Optometric Assistant / Specsavers Optometry, Vancouver - BC

Conduct pre-examination tests, including visual acuity assessments, autorefraction, tonometry, and retinal imaging.

Manage patient scheduling, appointment confirmations, and follow-ups to optimize clinic workflow and reduce wait times.

Provide expert guidance to patients in selecting eyeglass frames and lenses, considering prescription requirements, facial structure, and lifestyle needs.

Maintain accurate patient records, including medical history, prescriptions, and billing information, ensuring compliance with privacy regulations.

Deliver a patient-centered approach by actively listening to concerns, addressing inquiries, and providing personalized recommendations to enhance the patient experience.

Oversee inventory management by tracking stock levels, ordering supplies, and coordinating with vendors for timely replenishment.

Adapting to rapidly changing circumstances in a fast-paced retail environment, ensuring that client needs are met promptly and effectively.

MAY '2023 - JULY ' 2024

Customer Services Executive / Eye-care Consultant Ollie Quinn Optometry, BC

Administrative duties - answer a high volume of phone calls and emails, greet client in a helpful, respectful, and efficient manner, schedule appointments, manage referrals and results, and handle accounts and payments.

Providing exceptional customer service by guiding clients through the process of selecting the right eyewear, taking into account their prescription, style preferences, and lifestyle needs.

Customer care duties – Coordinate patient care through the clinic, check in, prep, and escort patients to exam rooms, prepare exam rooms, answer questions, provide post-appointment advice, monitor the waiting room and manage the flow.

Managing inventory, including ordering, receiving, and tracking stock to ensure the availability of a wide range of eyewear products.

Handling sales transactions and process insurance claims, maintaining records and ensuring aseamless customer experience.

Collaborating with the optical team to achieve sales targets and deliver high-quality eye care services in a fast-paced retail environment.

Processed sales transactions efficiently and accurately, reflecting marketing effectiveness and customer engagement.

MAY '2020 - Dec' 2022

Office Administrative Assistant Hakim Legal and Arbitration Law Office

Provided comprehensive administrative support to a team of legal professionals, ensuring efficient office operations in a fast-paced legal environment.

Managed and organized case files, legal documents, and correspondence, maintaining confidentiality and ensuring timely access to information.

Assisted in scheduling appointments, meetings, and court appearances, coordinating with clients, court officials, and external partners.

Prepared and edited legal documents, correspondence, and reports, ensuring accuracy and adherence to legal standards and formats.

Supported the preparation of arbitration cases by gathering and organizing evidence, drafting legal documents, and coordinating communication between parties.

Facilitated communication between clients and attorneys, providing excellent customer service and ensuring a positive client experience.

Utilized legal software to manage and streamline administrative progresses, contributing to the overall efficiency of the office.

EDUCATION:

Master's degree, MBA Business

Trinity Western University, Vancouver, BC – CANADA SKILLS:

Efficient customer services.

Strong proficiency in computerized purchasing and inventory systems.

Advanced Microsoft skills (Excel, Word, Outlook, Teams)

Excellent organizational and time management skills.

Strong analytical and problem-solving abilities.

Ability to multitask and prioritize tasks in a fast-paced environment.

Bilingual – Proficiency in English and Persian language

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