Customer Service Associate

Khaylin Lyes

**** *. ********* ***

Phone: 702-***-****

Email: ***********@*****.***

Objective

-Friendly and customer-oriented server with 10 years of experience delivering exceptional dining experiences. -Skilled in providing attentive service, taking orders accurately, and ensuring customer satisfaction.

- Strong knowledge of menu items, ingredients, and food safety regulations.

- Committed to creating a positive dining atmosphere and exceeding guest expectations.

- Seeking to leverage effective communication skills, problem-solving abilities, and a track record of increasing customer satisfaction to become a Customer Service Representative Experience

Customer Service Associate (Seasonal): Server

Tao Beach Club, Nov 2021- Nov 2024

- Greeted and seated guests, providing a warm and welcoming atmosphere.

- Took customer orders promptly and accurately, ensuring special requests and dietary restrictions were accommodated.

- Provided detailed knowledge of menu items, including ingredients, preparation methods, and recommendations.

- Delivered food and beverages in a timely manner, ensuring accuracy and presentation.

- Anticipated and fulfilled guest needs, addressing any concerns or issues promptly and professionally.

- Processed payments accurately and efficiently, handling cash and credit transactions.

- Assisted with table setup, cleaning, and restocking to maintain a clean and organized dining area.

Customer Service Associate: Server

Pampas, Las Vegas, NV - December 2020- Nov 2021

- Deliver exceptional dining service to up to 60 customers per shift, managing orders and ensuring customer satisfaction.

- Train new staff on menu knowledge, service standards, and POS system operations.

- Assist with inventory management and restocking supplies.

- Resolve customer issues promptly, demonstrating patience and a positive attitude. Customer Service Associate: Server

Dave and Busters, Chicago, IL — June 2019-October 2020

- Respond to customer inquiries with timely and accurate information.

- Resolve complaints and issues by providing effective solutions that enhance customer satisfaction.

- Work collaboratively with team members to meet and exceed service goals.

- Train new employees on customer service protocols and company policies. Front Desk Receptionist

Hotel: Holiday Inn Express, Chicago, IL, — April 2017-June 2019

- Greeted guests and provided them with information about hotel services and local attractions.

- Managed reservations, check-ins, and check-outs with a focus on customer service excellence.

- Handled customer concerns and feedback, ensuring a positive stay for all guests.

- Maintained a high level of professionalism and hospitality at all times. Education

Associate Degree in Dance at University of Illinois: Urbana- Champaign, USA — May 2019 Skills

- Excellent verbal and written communication

- Strong problem-solving and negotiation skills

- Proficient in Microsoft Office Suite and CRM software

- Ability to work under pressure in a fast-paced environment

- Bilingual in English and Spanish

References

Available upon request

Contact this candidate