Service Desk Data Center

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Abhishek KV

JIRA Developer

Mobile: +91-939******* Mail:abhiabhishek9392gmail.com

OBJECTIVE Willing to work as a key player in challenging and creative environment, which will help me to explore myself & to provide my participation in the organization growth.

PROFESSIONAL

SUMMARY

Proficient in Atlassian products including JIRA, JSM, JWM, Agile, Groovy, ITIL, SDLC, Confluence, and Bit bucket, with 3+ years of experience in both Windows and Atlassian Cloud environments.

Skilled in developing JIRA functionalities using Groovy Scripting with Script Runner over a span of 1.6 + years.

Experienced in JIRA and Confluence installation, upgrade, migration, and merger across Windows and Atlassian Cloud platforms.

Assisted Scrum teams in sprint backlog preparation and project setup including Basic, Scrum, and Kanban projects.

Implemented various project components such as workflows, screens, and custom fields, utilizing validations, conditions, post-functions, and properties in advanced workflows.

Installed, tested, and managed various add-ons and plugins to enhance Atlassian product functionalities.

Proficient in user management tasks including user creation, group management, and access control.

Configured events, email notification schemes, and assigned project roles in JIRA.

Created custom dashboards, advanced filters, and formula-based fields while setting up permission schemes to manage user access.

Working exp in JQL in Basic & Advanced mode.

Working on JIRA Automation with using Triggers, Condition & Actions.

Managed JIRA installations, upgrades, migrations, and plugins across different environments.

Extensive experience in Agile project implementation, including managing sprints and epics.

Proficient in documentation planning, work estimation, and team task assignment.

Skilled in dashboard and filter implementation, as well as report creation.

Implemented Confluence spaces, pages, child pages, and performed import/export operations.

Highly knowledgeable in Script Runner, JSU, Dynamic forms, Multi cascading and email this issue for JIRA.

SUMMARY

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Experienced in working with Atlassian Server, Data Center, and Cloud environments.

Installed and configured JIRA, Confluence, and JIRA Service Desk in both Windows and Cloud environments.

Prepared projects, dashboards, and reports to support JIRA-related services.

Ensured timely resolution of tickets according to SLAs.

Having exp in ITSM workflow configuration sing Approvers in JSM concepts.

Also working on JIRA Migration using CMJ, JCMA to SaaS platforms.

Provided application and infrastructure support, including troubleshooting and performance tuning.

Jira Upgradation Jira version upgraded.

Jira Migration Windows to Cloud.

EXPERIENCE Working in TECHNO MOLD IT Solutions Pvt Ltd (JIRA Developer)

(May 2022 to till date)

EDUCATION B Tech in Saveetha School of Engineering (2023). TECHNICAL

SKILL

Software’s & Tools : JIRA, JSM, Confluence, Bit bucket & JWM. Operating System : Windows & Cloud.

Languages : Groovy Scripting

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PROJECTDETAILS:

Project-2

Client : Harmonic

Role : JIRA Developer.

Atlassian Tools : JIRA, JSM, JWM, Bit bucket &

Confluence.

Responsibilities:

Working with Global Project Teams including IT architects and operational Architects to ensure the solutions are compatible and are long-term fit for the company.

Managing Agile boards and assisting scrum masters and agile coaches on their queries.

Designing and developing the Jira Software Projects as per business requirements.

Handled the cleanup process of the Jira system by planning, pre-analysis, merging and removal of unused data and ensuring performance is good.

Carried out application Jira, Confluence, JSM, JWM, Bit bucket & ITSM upgrades, database backups, database restore, database performance, backup scripts, deployment of patches and maintained data files and transaction logs.

Developed workflows with advanced configurations by understanding business flows.

Enhanced profitability through building new relationships with multi-national accounts by supporting customers with technical assistance, resulting in additional business transactions.

Installing Jira in Windows & Cloud environment.

Installing required API and verifying the modules are working fine.

Developed ITIL & ITSM process in Jira Service Management.

Responsible for creating new users and groups in Jira.

Configuring Issue Types for the Jira Projects.

Managing Issue type, screens, custom fields, workflows, permissions, notifications.

Migrated and Merged Various Jira, Confluence Instances from Atlassian Cloud & In house Instances.

Implemented SSO and SSL for Jira and Confluence.

Working on JIRA Automation Triggers, Conditions & Actions.

Working on Email configuration using Condition, Validators & Actions.

Responsible for creation of custom workflows and adding post functions when required.

Responsible for configuring custom fields for the requested issues types in the Jira projects.

Re-indexing the Jira instance when required.

Trouble shooting Jira user issues and providing necessary solutions or workarounds

Providing solutions and resolving them based on SLA. Page 5

Project-1

Client : Duco

Role : JIRA Administrator.

Atlassian Tools : Jira, Confluence, JWM & JSM.

Responsibilities:

Acknowledging incoming requests and inquiries for all Atlassian Tools

Debugging the issues if any and find out the root cause and resolve the issues

Sound knowledge on developing complex workflows

Expert in writing JQL queries for filtering out the required issues

Experience in configuring Field configurations, Notification schemes, Screen Schemes, Permission Schemes and managing custom field contexts

Hands on experience in Upgrading and Migrating Jira from Server to Jira Cloud

Managing Jira software, confluence, service management access to end users

Migration done from PROD instance to DEV Jira instance

Managing both Jira production site and Dev environment

Created customized dashboards and filters for teams

Helping Scrum master across the company to customize JIRA for their requirements

Creating Agile and Kanban boards and configuring the columns with the custom workflows

Created request types and did configurations in JSM portal forms

Developed Automation rules to trigger actions automatically under projects

Troubleshooting issues in agile boards

Resolving tickets before the SLA in Support Incidents, Problems etc.

Create the users and groups, providing access to the users and add them into projects

Knowledge on Perform Jira Re-indexing

Installed and configuring the plug-in functional & Development.

Created Spaces, Pages, Child pages in Confluence

Provided required permissions in Confluence for Pages and child pages

Installed JIRA Behavior plugin, which simply defines how field behaves with the issue in the project

Plan, implement, document, and administer configuration management across multiple projects

Create various dashboards based on the team needs

Published Jira gadgets and dashboards on confluence page

Installed JIRA plugins and upgraded them on Jira whenever required

Plan, implement, document, and administer configuration management across multiple projects

Generating reports using Eazy BI & Power BI plugin.

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