Customer Service Security Officer
Resume:
Jessica Lopez
Englewood, CO *****
*************@*****.***
Professional Summary
Authorized to work in the US for any employer
Willing to relocate to: Denver, CO - Lakewood, CO
Willing to relocate to: Littleton, CO - Lakewood, CO - Denver, CO Authorized to work in the US for any employer
Work Experience
Dispatcher/Customer Service Representative
Wyatts towing-Denver, CO
December 2022 to March 2023
• Managed daily schedules, assigning drivers to specific routes based on customer demands and driver availability
• Monitored GPS tracking systems to track the location of vehicles in real-time and make necessary adjustments to optimize efficiency
• Maintained constant communication with drivers via radio or phone to provide updates on traffic conditions, route changes, or customer requests
• Responded promptly to customer inquiries, resolving issues or concerns related to deliveries or pick-ups
• Implemented safety protocols and procedures for drivers, ensuring compliance with local traffic laws and company regulations
• Coordinated emergency response efforts in case of accidents or breakdowns by contacting appropriate authorities or arranging alternative transportation solutions
• Developed strong relationships with customers by providing exceptional service experiences during interactions over the phone or email
(CSR Role)
• Provide exceptional customer service through phone, email, and in-person interactions
• Assist customers in retrieving there vehicles
• Answer inbound sales calls and proactively make outbound calls.
• Perform additional duties as required
Security Officer
Bayaud Enterprises-Denver, CO
March 2021 to March 2022
• Strong conflict management skills to handle challenging situations effectively.
• Excellent observational skills with attention to detail.
• Ability to remain calm under pressure and make sound decisions quickly.
• Security officer for women's shelter during COVID
• Overnight security officer
• Helped with blankets bedding
• Helped with serving breakfast in the am
• Helped with showers and laundry
• Helped with hygiene
Security Officer
Allied Universal-Denver, CO
March 2020 to March 2021
• Security officer for Denver Coliseum during COVID
• Strong conflict management skills to handle challenging situations effectively.
• Excellent observational skills with attention to detail.
• Ability to remain calm under pressure and make sound decisions quickly.
• Head security
• Rotate between all shifts
• Make and set schedules
• Front door security. Checked bags for weapons, narcotics, alcohol
• Checked ladies/gentle men into there beds
• Customer service
• CPR certification
• Blood phatagin license
Customer Service Representative
711 Franchise-Denver, CO
May 2017 to October 2020
• Provide superior customer service leadership; greet and assist customers, and operate cash register and scanner to itemize the customer’s purchase.
• Open and close the store a minimum of two days per week.
• Assist Store Manager with scheduling employees, providing adequate training for employees, conducting safety meetings, and ensuring employee compliance with company policies and procedures.
• Follow company work processes to manage merchandise, including receiving, unpacking, stocking, restocking and rotating merchandise on shelves and building merchandise displays.
• Assist in maintaining accurate inventory levels by controlling damages, markdowns, scanning, paperwork, and facility controls.
• Provided exceptional customer service by promptly addressing inquiries, resolving issues, and ensuring customer satisfaction
Front Desk Receptionist
Courtyard by Marriott-Santa Fe, NM
August 2000 to April 2012
Forsee system
• Welcome guests with friendly greeting and smile while performing all guest related services.
• Handle reservations request; check guests in/out; handle guest accounting and cashier functions.
• Make, change and monitor reservations; reviews and reports rate availability using front desk computer system; update and monitor room status; promote future sales
• Maintain confidentiality of guest information and pertinent hotel data.
• Communicate with the General Manager and other Front Desk Representatives, as needed, about problems, requests and/or concerns regarding guests and rooms.
• Work with housekeeping to communicate checkouts, stay-overs, sleepers, skip, rooms cleaned and rooms in need of maintenance.
• Performs all other duties as assigned.
Education
GED
SFCC-Santa Fe, NM
May 2010 to May 2010
Skills
• Computer skills
• Data entry
• Loss prevention
• Transportation management systems
• Microsoft Outlook
• Medical terminology
• Conflict management
• Front desk
• Microsoft Office
• Office experience
• Logistics
• Security
• Typing
• Administrative experience
• Microsoft Excel
• Customer service
• Windows
• Call center
• Microsoft Word
• Analysis skills
• Phone etiquette
• Dispatching
Certifications and Licenses
CPR Certification
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