Customer service professional
Resume:
GABRIELLA FACCONE
PROFESSIONAL EXPERIENCE *********.*********@*****.*** STUDIO Z DESIGN CONCEPTS
Architectural Designer
SILVER NEW AMERICAN BRASSERIE
Bartender
CLASS 520
Barista
Server
• Developed detailed architectural plans for custom high-end residential homes, iicluding elevations, floor plans, electrical layouts, structural designs, plumbing systems, and foundation plans, using Auto-Cad.
• Produced high-quality 3D renderings and visual models to effectively communicate design intent and concepts to clients, enhancing project presentations and decision-making.
• Collaborated with cross-functional teams, including structural engineers, civil engineers, and contractors, to ensure coordination of technical details and smooth execution during the construction phase.
• Led the permitting process, ensuring all necessary approvals and compliance with local zoning and building codes, facilitating a timely and efficient project approval process.
• Operated POS terminals to input orders, split bills, and calculate totals with accuracy, ensuring a seamless transaction process for guests.
• Collaborated effectively with Hosts, kitchen staff, and fellow servers to ensure an exceptional dining experience for all customers, maintaining high standards of service and hospitality.
• Managed opening and closing duties efficiently, including setting up the dining area, ensuring cleanliness, restocking supplies, and preparing for service, contributing to smooth daily operations.
• Provided attentive and personalized service to high-end clientele, maintaining a polished, professional demeanor while anticipating customer needs.
• Expertly crafted classic and signature cocktails, providing personalized drink recommendations and enhancing the overall guest experience in a high-end French-American dining environment.
• Managed the full bar operation, including mixing, garnishing, and serving beverages, while maintaining an extensive knowledge of wine and cocktail pairings to complement the restaurant’s menu.
• Delivered exceptional service by interacting with guests, offering personalized drink suggestions, and ensuring that all orders were processed efficiently using POS systems.
• Upsold premium spirits and exclusive beverages, driving increased sales and ensuring customer satisfaction while enhancing the restaurant’s overall profitability.
• Maintained a clean and organized bar area, performing opening and closing duties, stocking supplies, and ensuring compliance with health and safety standards.
• Prepared a variety of beverages, including bubble tea, specialty coffee drinks, and ice cream-based beverages, following store recipes and ensuring consistency and quality.
• Operated blending and brewing equipment to create beverages to order
• Customized drinks to customer preferences, offering personalized recommendations.
• Worked efficiently in a fast-paced environment, ensuring timely service and accuracy, especially during peak hours.
• Assisted with inventory management by tracking stock levels of ingredients. EDUCATION
CATHOLIC UNIVERISTY OF AMERICA
NAAB- Accredited Architecture Program (GPA: 3.4)
Bachelor of Science in Architecture + Minor in Sustainibilty Bethesda, MD
MAY, 2023 - OCT 2024
Bethesda, MD
FEB 2021 - JAN 2022
JUNE 2020 - JAN 2021
Bethesda, MD
NOV 2018 - APR 2020
Washington D.C.
MAY 2023
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