Customer Service Data Entry

Casey Spurlin

Jasper, GA ***** 407-***-**** *****.***********@*****.***

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PROFESSIONAL

SUMMARY

Intelligent and resourceful professional with a documented history in sales, customer service, and leading associates to produce stellar results in the workplace, is seeking to bring persistent desire to exceed organizational expectations and comprehensive medical training to a dynamic healthcare organization. Typing Speed: 40 words per minute with 10-key skills, while using numerous computer program, data entry and point-of-sale system proficiencies to complete duties accurately/efficiently. Communicate effectively with customers, peers and senior management, with ability to converse in English and basic Spanish.

SKILLS Medical Office Procedures with

Software Applications

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• Office Accounting

• Principals of Management

• Medical Law & Ethics

• Medical Record Management

• HIPAA

Basics of Patient Proc. &

Accessing Electronic Health

Records

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• Electronic Medical Records

• Customer Service

• Human Pharmacology

• Computer Information Systems

Interpersonal Professional

Communication

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• Insurance Verification

• Medical Assisting

• Medical Terminology

• Medical Transcription

• Medical Billing

CCPA PROGRAM • Licensed and trained Certified Chiropractic Physician Assistant

• 8 Hours HIV/AIDS Training

• Granted: March 20, 2022

• Sherman College of Chiropractic

WORK HISTORY OFFICE MANAGER/ LICENSED CCPA/ MEDICAL BILLING 05/2017 to 07/2025

& CODING / FRONT DESK ADMIN

Align to Shine Chiropractic Ocoee, Altamonte, Orlando, FL

• Manage the daily operations and staff of 4 different locations

• Ensure proper processing of fees and charges.

• Submit and record billing information necessary for chiropractic service. Answer phones, schedule appointments, handle mail, make calls to patients and order equipment.

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C S

• Function as the first point of contact with insurance companies and clients. Conducting examinations, administering therapeutic modalities, assisting with rehab exercises

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• Assisting with patient intake forms

• Managed office operations to ensure smooth workflow.

• Conducting training and overseeing personnel hiring/firing. RECEPTIONIST 02/2014 to 04/2017

Water Equipment Technologies Longwood, FL

• Offering friendly and professional assistance.

Answered phones, routed calls, handled inquiries from the public and provided information related to the company. Coordinated incoming and outgoing mail.

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• Set and confirmed appointments.

• General office duties including filing.

ASSISTANT MANAGER

Junction City Bowl Junction City, KS

Played a central role in driving organizational objectives by: Handling all opening/closing duties, counting down and changing drawers for all stations, handling bank runs, ensuring customer satisfaction, managing weekly schedules, conducting trainings and overseeing personnel hiring/firing.

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Developed and helped implement effective business sales ideas and provided information to senior management in a succinct manner.

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MEDICAL ADMINISTRATOR

Contemporary Women's Care of Orlando Winter Park, FL

• Scheduled and confirmed appointments.

• Compiled medical charts, reports and correspondence.

• Answered phones and directed calls to appropriate staff. Greeted and interviewed patients in order to complete documents and case histories.

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Maintained medical records, operated office equipment and transmitted correspondence and medical records

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RETAIL/MANAGEMENT CLOTHING SALES 2012 to 2012

Short Go Western Wear Manhattan, KS

Increased opportunities for repeat sales through providing outstanding customer service, assisting in locating products and answering all questions succinctly.

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Promoted a professional and competent persona as the company's first point of contact with the local public, helping ensure smooth business operations.

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Managed cash register and ensured all money was accounted for at the end of the shift.

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EDUCATION Associate of Science Degree Health Sciences - Medical Administrative Assistant

Ultimate Medical Academy

Diploma Medical Administrative Assistant 01/2018 Ultimate Medical Academy

REFERENCES Ricardo, Bacallao, Doctor and Owner of Align To Shine Chiropractic, 407-***-****, Align To Shine Chiropractic

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