Administrative Assistant Customer Service
Resume:
KENYA RACHAL
Professional Summary
A highly organized and dedicated Administrative Assistant with a proven record of delivering exceptional customer service in high-pressure environments. Known for sharp attention to detail and strong decision-making skills, capable of managing multiple tasks simultaneously without compromising quality. Possesses a motivated work ethic and is equally effective working independently or as part of a team.
Work History
Hospitality and Room Attendant Supervisor 11/ 2024 - Present
The Mission Inn
Riverside, CA
Oversee and ensure that all housekeeping and room attendant staff receive proper training and adhere to hotel service standards.
Address guest inquiries, resolve complaints, and maintain a high level of customer satisfaction.
Develop and manage staff schedules to ensure smooth daily operations and optimal coverage.
Monitor and maintain necessary housekeeping supplies, ensuring availability and cost efficiency.
Conduct routine inspections to ensure cleanliness and service consistency, promptly addressing any issues.
Ensure adherence to health, safety, and hotel industry regulations.
Quickly identify and resolve operational challenges to maintain seamless service.
Office Manager
MAX-40 Fitness and Personal Training (Fitness Studio/Gym)
Riverside, CA
01/2022 – 04/2024
Oversaw daily operations of the gym office, including managing schedules for Certified Personal Trainers, coordinated facility maintenance, and ensured compliance with city, county, and state safety regulations.
Implemented efficient administrative procedures, including the booking and client management database resulting in improved member registration, billing, and overall customer experience.
Processed new memberships and maintained accurate member records.
Handled member and prospect phone inquiries, resolved issues, and provided exceptional customer service.
Prepared and analyzed financial reports, including membership revenue, expenses, and budgeting, utilizing the client management software.
Assisted with the development and implementation of marketing strategies on social media platforms, including Instagram, Facebook and Yelp; and company website to attract and retain existing members.
Collaborated with gym staff to plan and execute fitness events, promotions, and member appreciation activities.
Supported team members in achieving their daily operational goals.
Package Handler
FedEx Express
Ontario, CA
02/2020 - 12/2021
Prepared pallets of boxes for efficient transportation between customer and storage locations.
Loaded package containers onto forklifts and transported them to packaging areas.
Inspected equipment and used troubleshooting techniques to keep machines operational.
Delivered updates on anticipated task completion times.
Removed debris and hazardous materials from packing areas to avoid contamination.
Alerted supervisors and coworkers of hazards and other issues for quick resolutions.
Followed verbal and written instructions to properly move and ship products.
Used hand-held scanners and physical logs to accurately track item movements.
Assisted the warehouse manager during busy periods, developing new skills and boosting warehouse efficiency.
Inspected incoming and outgoing shipments to verify accuracy and prevent errors.
Assembled, sealed, and loaded packages into the correct trucks.
Read production orders, work orders, shipping orders, and requisitions to determine items to be moved, gathered, or distributed.
Fastened receipts, packing slips, and bills of lading to shipments leaving the facility.
Handled inventory control and cycle counting procedures.
Administrative Assistant – Leasing Professional
Career Strategies, Inc.
Rancho Cucamonga, CA
10/2016 - 12/2018
Marketed properties to local businesses through collateral, emails, and phone calls.
Conducted property tours for prospective tenants, providing comprehensive information on key features.
Verified tenant incomes and other relevant information before accepting lease applications.
Marketed various properties to prospective clients, consistently exceeding target closing rates.
Inspected properties before and after tenant move-ins to schedule maintenance, cleaning, and other services.
Assisted prospective tenants with paperwork and logistics to ensure smooth move-in processes.
Contracted maintenance workers based on tenant needs and responded promptly to maintain tenant satisfaction during emergencies.
Maintained accurate, detailed, and compliant records to meet state, local, and federal housing requirements.
Administrative Assistant – Leasing Professional
Greystar Property Management
San Rafael, CA
02/2014 - 06/2016
Planned and coordinated logistics and materials for board meetings, committee meetings, and staff events.
Followed detailed directions from management to complete daily paperwork and data entry.
Managed incoming mail and distributed it promptly to ensure quick responses to client inquiries.
Remained solutions-oriented when facing complex problems, aiding management and overall business direction.
Drafted common document templates for use by executives and employees.
Automated office procedures such as correspondence management, recordkeeping, and online communications.
Performed a wide range of administrative, financial, and service-related functions.
Answered and managed incoming and outgoing calls, recording accurate messages for distribution to office staff.
Administrative Assistant
Weintrub And Selth LLC
Los Angeles, CA
03/2012 - 01/2014
Restocked supplies and placed purchase orders to maintain adequate stock levels.
Sorted and distributed office mail, recording incoming shipments for corporate records.
Supported efficient meetings by organizing spaces and materials, documenting discussions, and distributing meeting notes.
Processed invoices and expenses using QuickBooks to ensure timely payments.
Handled client correspondence and tracked records to enhance office efficiency.
Arranged prompt office equipment repair and maintenance with vendors.
Managed a multi-line phone system, routing calls, delivering messages to staff, and greeting visitors.
Implemented a record filing system to improve document organization and management.
Screened phone calls to handle less important inquiries, allowing senior staff to focus on more critical matters.
************@*****.***
3735 Columbia Avenue, #8
Riverside, CA 92501
Skills
Excellent interpersonal skills
Exceptional organizational abilities
Keen attention to detail
Administrative support expertise
Proficient in loading and unloading
Skilled in Microsoft Office
Outstanding verbal and written communication skills
Strong time management and problem-solving capabilities
Certifications
Guard Card, 2024
.22 ### LEASING PROFESSIONAL - ADMINISTRATIVE ASSISTANT
**Greystar Property Management San Rafael, CA**
*02/2014 to 06/2016*
- Planned and coordinated logistics and materials for board meetings, committee meetings, and staff events.
- Followed detailed directions from management to complete daily paperwork and data entry.
- Managed incoming mail and distributed it promptly to ensure quick responses to client inquiries.
- Remained solutions-oriented when facing complex problems, aiding management and overall business direction.
- Drafted common document templates for use by executives and employees.
- Automated office procedures such as correspondence management, recordkeeping, and online communications.
- Performed a wide range of administrative, financial, and service-related functions.
- Answered and managed incoming and outgoing calls, recording accurate messages for distribution to office staff. ### LEASING PROFESSIONAL - ADMINISTRATIVE ASSISTANT
**Greystar Property Management San Rafael, CA**
*02/2014 to 06/2016
- Planned and coordinated logistics and materials for board meetings, committee meetings, and staff events.
- Followed detailed directions from management to complete daily paperwork and data entry.
- Managed incoming mail and distributed it promptly to ensure quick responses to client inquiries.
- Remained solutions-oriented when facing complex problems, aiding management and overall business direction.
- Drafted common document templates for use by executives and employees.
- Automated office procedures such as correspondence management, recordkeeping, and online communications.
- Performed a wide range of administrative, financial, and service-related functions.
- Answered and managed incoming and outgoing calls, recording accurate messages for distribution to office staff.
Contact this candidate