Customer Service Representative

Riverview, FL ***** 813-***-**** ************@*****.***

BRIANA SAILOR

Proven leader in customer service, adept at resolving conflicts and enhancing customer loyalty, as demonstrated at Wendy's. Skilled in staff training and compliance requirements, I excel in high-pressure environments, significantly improving client retention. My active listening and detailed record-keeping ensure superior service delivery and team efficiency. PROFESSIONAL

SUMMARY

SKILLS ● Compliance requirements

● Task delegation

● Staff training

● Employee presentations

TEAM TRAINER 07/2021 to Current

Wendy's, Tampa, FL

CUSTOMER SERVICE REPRESENTATIVE 06/2023 to 02/2024 Ashley Furniture Distribution Center, Tampa, FL

WORK HISTORY

Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.

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Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

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Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.

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● Responded to customer requests for products, services, and company information. Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.

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Developed strong product knowledge to provide informed recommendations based on individual customer needs.

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Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.

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Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.

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Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.

●

Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

●

Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.

●

● Responded to customer requests for products, services, and company information. Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.

●

● Developed strong product knowledge to provide informed recommendations based on CUSTOMER SERVICE REPRESENTATIVE 02/2020 to 03/2023 Maximus, Tampa, FL

individual customer needs.

Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.

●

Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.

●

Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

●

Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.

●

● Responded to customer requests for products, services, and company information. Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.

●

Developed strong product knowledge to provide informed recommendations based on individual customer needs.

●

Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.

●

Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.

●

Hillsborough Community College, Tampa, FL

Associate Of Business Administration, Business Administration EDUCATION

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