Social Media Customer Service

Jordan Mitchell

828-***-**** ****.*******@*****.*** New Bern, NC

Professional Summary

Motivated and service-driven professional with exceptional oral, written, and interpersonal communication skills. Known for clearly summarizing and presenting information to influence decision-makers and team performance. Proven ability to thrive in fast-paced environments by managing shifting priorities, meeting deadlines, and enhancing team efficiency. Experienced in evaluating processes, identifying improvement opportunities, and executing solutions for greater operational success. Proficient in Microsoft Office and PC software tools.

Certificates and skills

• Customer Service

• Able to obtain a Clerance

• Social Media Branding

• Google Digital Marking

• Google E-commerce

• Hardware Installs

• Microsoft 365

• Brand Engagement

• Troubleshooting

Professional Experience

Delivery Specialist / Customer Service Lead

H.T. Hackney – Johnson City, TN March 2025 – Present

• Communicate daily with 150 clients and resolve escalations to ensure 95% service satisfaction rate.

• Coordinate route adjustments and adapt to shifting priorities under tight deadlines preserving 10 minutes saved per route.

• Provide feedback to improve delivery and scheduling processes for increased 20% more efficiency.

Security Guard Specialist

Securitas – Waipahu, HI Jan 2024 – Feb 2025

• Reviewed 4 security reports and communicated updates to influence team protocols.

• Supported new hire orientation and shared 3 procedural recommendations with leadership.

• Maintained detailed documentation using digital tools and PC-based systems.

Marketing Strategist (Internship)

Coursera – Remote Nov 2024 – Jan 2025

• Developed digital content and analyzed campaign performance metrics for 5 different platforms.

• Presented insights and proposals to improve engagement and project outcomes.

• Used PC tools and 6 collaborative software to support marketing operations.

Education

Business Administration – Marketing (In Progress)

Asheville Buncombe Technical Community College – Asheville, NC Feb 2024 – Present

Certifications

Social Media Marketing Social Media Advertising CDL Class A License

Volunteer & Leadership

Freemasonry – Entered Apprentice (E.A.)

• Assisted in event coordination, logistics, and community support initiatives.

• Served as a point of contact during charity drives and organizational planning.

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