Customer Service Administrative Support

SHENIQUE RAMIREZ

HAMMOND, LOUISIANA *****

985-***-**** ********.*******@*****.***

PROFESSIONAL SUMMARY

Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.

SKILLS

Customer Service Communication skills Record keeping Complaint resolution Case Auditing

Administrative support Retail industry knowledge Product Sales Management skills

Store operations

WORK HISTORY

SAFEGUARD

House Inspection Field Agent Independent Contractor December 2024- currently

Take pictures of property damage

Assess landscaping, fences, and roof damage

Complete proper paperwork

route my orders to complete them efficiently in a timely manner

RANDSTAD USA/YARDI SYSTEMS

Case Auditor/ Loan Processor Remote April 2022 - January 2024

Captured mortgage, property taxes and utility data from documents such as Mortgage, Note, DOT, etc.

Interviewed auditees to gather data needed to conduct audits.

Followed audit guides and established customer service standards to provide clients with consistent information

excellent attention-to-detail to audit qualifying residents and landlords participating in Federal and State programs such as Section 8 and HUD

Conducted tenant file reviews to determine whether applicants meet income eligibility requirements

Ensured accuracy of client information, verifying data collected during the application process and updating records as needed.

Set up and completed loan submission packages.

INTERAPT

Remote Customer Service Remote October 2021 - January 2022

Assisted in Humana's Annual Enrollment period (AEP) Emailed employees Healthcare information

Provided friendly, attentive service throughout peak times for responsive customer care. I inquired if there was any follow-up assistance needed

UFIRST INC.

Work From Home Customer Service Agent May 2019 - October 2021

Adhered to company policies and scripts to consistently achieve call-time and quality standards

Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service

Educated customers how to use company systems, complete forms and obtain desired services

Educated customers on current promotions, upgrades or new offerings available under current plan

Worked for clients such as Staples, Carnival, and Comcast in customer service from home for over 5 years

AR PUBLICATIONS LLC

Executive Administrative Assistant November 2016 - May 2019

Created expense reports, budgets and filing systems

Developed and maintained the alert system for upcoming deadlines on incoming requests and events

Reconciled company bank, credit card and line of credit accounts

Entered financial information and payments to guarantee that employees and vendors were paid accurately and on time

LUMBER LIQUIDATORS

Asst Manager/ Product Specialists March 2014 - August 2016

Closed an average of 75% of sales calls each quarter

Closed an average of 90% in person store sales

Reviewed operational records and reports to project sales and determine profitability

Maintained knowledge of current sales and promotions, policies regarding payment and exchanges and security practices

Responsible for opening and closing the store, while managing a team of 3

UFIRST INC

Work From Home Customer Service Representative November 2011 - April 2014

Process payments Troubles shoot telephone devices Investigated customer history to up Sell for a better plan for AT&T wireless

Product Made monthly sales quota Delivered professional customer Service for incoming

Work from home call Center

DELIVER ME TRUCKING

Driver July 2008 - September 2011

Provided quality customer service while delivering products/ Sales offering additional routes

Determined the best routes

3 yrs over the road professional driving experience

DELIVER ME TRANSPORTATION

Dispatcher/ Freight broker October 2005 - April 2008

Established a successful freight Brokerage and Managed freight agents for 3 yrs

Generated clientele via cold Calling and shipping database System

Arranged shipping needs for my customers in a professional timely manner

Advertised Deliver Me Transportation by mailing postcards and setting up easy start-up brochure packages

Understanding client's needs to provide them with the best Quality service

Communicating my client's needs to truck drivers

EDUCATION

NO DEGREE PROJECT MANAGEMENT Business Administration and Organizational Development

Ashford University CA August 2010 Course work

NO DEGREE MARKETING Business, Marketing and Communications University of New Orleans

CA August 1996

Course work

Contact this candidate